Executive-Sales

POSITION
SUMMARY

Contact appropriate individual
or department (e.g., Sales, Data Administration, Accounting) as necessary
to resolve guest calls, requests, or problems. Use sales techniques
that maximize revenue while maintaining existing guest loyalty to Marriott,
including up-selling. Determine and give complimentaries to guests as gifts
for their patronage (e.g., rewards points, show tickets, gift certificates).
Promote awareness of brand image internally and externally. Process requests
for redeeming Marriott Rewards points.

Process all reservation requests, changes, and cancellations received by phone,
fax, or mail. Enter Marriott Rewards information into appropriate software when
taking guest reservations. Answer, record, and process all guest calls,
requests, questions, or concerns. Perform general office duties to support Sales
& Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role
model. Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to
the concerns of other employees. Monitor the performance of others to ensure
adherence to quality expectations and standards. Read and visually verify
information in a variety of formats.

Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work
Experience: At least 2 years of related work experience.

Supervisory
Experience: No supervisory experience.

License or Certification: None

JW
万豪酒店是万豪国际集团旗下的奢华酒店品牌，在全球各大城市和度假胜地拥有 100
多间酒店及度假酒店。JW
坚持以人为本的品牌文化，深信员工是我们的立足之本，有了快乐的员工，才有满意的宾客。JW
万豪酒店的员工自信、创新、真诚、敏悟，传承了万豪国际集团创始人 J.Willard
Marriott（与品牌同名）的卓越品质。欢迎加入我们，成为 JW
万豪大家庭的一员，体验不同以往的工作氛围，在多元化环境中感受同事情谊。JW
为员工提供培训、发展、认可的机会，让您在注重整体健康的豪华环境中尽情挥洒工作热情。超凡待客之道源于员工关怀之道。这就是
JW 非凡款待。加入 JW
万豪酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。