Director of Revenue Management

The Director
of Revenue Management (DRM) is responsible for developing and executing
the hotel's overall revenue strategy while leading the Revenue Management
and Reservations teams. This role drives revenue growth by optimizing pricing,
inventory, and distribution strategies across all market segments and revenue
streams, ensuring alignment with the hotel's commercial objectives and brand
positioning.

The DRM leverages data analytics, market intelligence,
and forecasting to identify opportunities, provide strategic recommendations
to the Commercial Strategy team, ownership, and corporate leadership,
and support informed business decisions. The role is accountable for maintaining
the integrity of revenue data, optimizing inventory allocation, and implementing
pricing strategies that maximize both revenue and profitability.

As a key
commercial leader, collaborates closely with Sales, Marketing, Operations,
and Finance to deliver a unified revenue strategy that enhances overall hotel
performance.

In addition, the role is responsible for identifying, mentoring, and developing
Revenue Management talent, fostering a high-performing team and building
a strong pipeline of future
leaders.

Responsibilities

• Leverages Revenue
  Management analytics, technologies, processes, tools, and training programs
  to optimize hotel profits.
• Leads strategic planning and collaborates
  with all hotel profit generation teams to actively seek opportunities to drive
  incremental profit for Rooms, Restaurants, Spas, and other revenue
  streams.
• Creates short- and long-term forecasts, that yield the best
  decisions on pricing and yielding tactics
• Participates in the annual
  budget process and produces long term projections, as required.
• Actively
  participates in ownership conversations and presentations
• Effectively
  communicates a compelling Total Hotel Profit Optimization vision to all relevant
  property leaders, fosters Revenue Management Culture within the revenue
  generating departments of the hotel and teaches RM concepts within
  the hotel.
• Leverages Revenue Management analytics, technologies,
  processes, tools, and training programs to optimize hotel
  profits.
• Monitors relevant economic, market, and competitive set
  indicators to derive insight-led profit generation strategies.
• Chairs
  and prepares materials for the weekly Revenue Management Meetings, following
  Brand guidelines.
• Maximizes room revenue contribution through a thorough
  understanding of all booking channels and management of inventory and rate
  therein.
• Optimizes pricing, promotions, and availability strategies
  through definition and management of all rates, rate levels, stay restrictions
  and other tactics, which are congruent with demand factors to target the most
  profitable customer segments to maximize profits.
• Directs and manages
  all channel distribution strategies. Evaluates new business opportunities
  related to booking channels.
• Collaborate with the Marketing team
  to execute, measure, evaluate and improve digital marketing efforts, to support
  the hotel strategic marketing plans working within the established
  budgets.
• Together with the Marketing team, manages performance reviews
  with OTA/CTO partners, keeping up-to-date on each partner’s distribution
  options and extranet maintenance, to ensure optimal display of the hotel.
  Evaluates extranet enhancements.
• System owner for RMS, CRS (ORS
  and TARS), Rate shopping system, TravelCLICK products and hotel specific
  platforms. Responsible for data quality and system hygiene, following Accor
  standards, recommendations and procedures.
• Oversees content management
  in all electronic channels, liaises with hotel Marketing team to ensure regular
  updates of images and descriptions of hotel, room brands, outlets and services
  are completed.
• Oversees relationship with GRC and Distribution services
  teams.
• Maintains relationships with local market competitors to keep
  informed of trends and news.
• Motivate, lead, coach and manage all
  aspects of team members’ performance towards achieving exceptional guest
  service and employee satisfaction results.