Bell / Valet Attendant

Reports
to:Â Front Office Manager/Rooms Manager

General
Purpose: Under general supervision, provides porter and valet
services to hotel guests and ensures their satisfaction and comfort by promptly
and courteously responding to guest requests.

Specific
Responsibilities:

• Cleans lobby areas and entrances
  and maintains free of debris in order to present a clean and attractive facility
  to customers
• Assists other employees and departments to contribute
  to the best overall performance of the department and hotel.
• Greets
  and assists arriving guests with help unloading luggage from vehicle
  and transporting to their room, personally carrying the luggage or using
  a luggage cart. Valets offer to park guest's vehicle and give claim
  ticket.
• Assists departing guests by transporting luggage from room
  to lobby, and helping the guest load luggage into vehicle. Valets retrieve
  vehicle and assist guest with departure.
• Responds to guest needs
  by promptly delivering laundry, newspapers, iron & ironing board, additional
  linens, etc., in person.
• Responds to inquiries and promotes the hotel's
  services by explaining products/services. Provides the guest with up-to-date
  hotel information in order to enhance customer relations.
• Keeps abreast
  of local activities and the area's establishments in order to answer questions,
  recommend and give directions.
• Maintains a friendly, cheerful
  and courteous demeanor at all times not with just with guests and teammates,
  but also with passersby whose first impression of the hotel will be the people
  standing outside.
• Performs other duties as assigned, requested or deemed
  necessary by management.