Fairmont Gold Agent / Reception Agent

Join
a hotel that is a member of the Accor network, whose group brings together more
than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table. There are many
opportunities for development and advancement. Every gesture, every smile, every
action, contributes to creating a positive and memorable impact for our
customers, our colleagues and also for our planet. Together, we embody
the vision of responsible hospitality.

Take the opportunity to become
a Heartist®, and let your heart guide you in this world where life beats
faster.

Fairmont Hotels & Resorts is seeking a professional
and customer-focused Fairmont Gold Agent / Reception Agent to join our team
in Cairo, Egypt.

In this role, you will be the first point of contact for our guests, delivering
exceptional service while managing front desk operations with efficiency
and warmth. You will be responsible for creating memorable experiences for our
guests while maintaining the highest standards of luxury hospitality
that Fairmont is known for worldwide.

• Greet guests upon arrival
  and departure with genuine warmth and professionalism, ensuring a welcoming
  atmosphere
• Manage front desk operations including check-ins, check-outs,
  and room assignments with accuracy and efficiency
• Provide comprehensive
  information about hotel facilities, services, and local attractions to enhance
  guest experiences
• Process guest requests and resolve concerns promptly
  and professionally, escalating complex issues when necessary
• Maintain
  and update guest records in the hotel management system with attention
  to detail
• Manage Fairmont Gold loyalty program inquiries and provide
  personalized service to program members
• Coordinate with housekeeping,
  maintenance, and other departments to ensure seamless guest
  service
• Handle telephone inquiries and direct calls appropriately while
  maintaining professional communication standards
• Process payments
  and manage cash transactions accurately and securely
• Maintain a clean,
  organized, and professional front desk environment at all times
• Assist
  with administrative tasks including scheduling, filing, and documentation
  as needed
• Respond to guest feedback and contribute to continuous service
  improvement initiatives

What is in it
for you:

• Paid time off
• MedicalÂ
  Insurance
• Complimentary shift meal
• Employee benefit card
  offering discounted rates in Accor worldwide
• Learning programs through
  our Academies and Educational Assistance for further
  development
• Opportunity to develop your talent and grow within your
  property and across the world!
• Ability to make a difference through our
  Corporate Social Responsibility activities, like Sustainability
  Committee