Front Office Multi-Skilled Team Member

The
Fairview Hotel Collection represents a diverse range of accommodations across
the UK, offering tailored experiences for both leisure and business travelers.
This collection includes popular brands like Novotel, Mercure, Ibis, and Holiday
Inn, situated in key locations. Each property combines comfort, modern
amenities, and excellent service, catering to various needs, from family
getaways to corporate events.

Fairview’s hotels are designed to provide
memorable stays. Many of the properties feature on-site dining, meeting
facilities, and recreational spaces, making them ideal for short breaks
or extended visits.

Join our dynamic team as a part time Front Office
Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United
Kingdom! We're looking for an enthusiastic and customer-focused individual to
be the face of our organization, ensuring exceptional guest experiences
from check-in to check-out.

• Extend a warm, friendly welcome to all
  guests, embodying our commitment to hospitality excellence
• Manage
  the check-in and check-out processes efficiently, ensuring accuracy
  and attention to detail
• Respond promptly and courteously to guest
  inquiries and requests throughout their stay
• Handle phone calls
  professionally, providing information about hotel services and local
  attractions
• Accurately process payments and maintain financial
  records
• Promote hotel facilities and services, maximizing sales
  opportunities through product knowledge and effective
  communication
• Collaborate with other departments to ensure seamless
  guest experiences
• Address and resolve guest concerns in a timely
  and empathetic manner
• Maintain an organized and tidy front desk
  area
• Adapt to changing priorities and manage multiple tasks in
  a fast-paced environment
• Ensure compliance with hotel policies
  and safety procedures
• Able to work day and night shiftsÂ
• MUST
  LIVE IN THE UKÂ
• Please email your cv
  to fom@novoips.co.uk