Restaurant Manager at Counting House

Reports
To: Food & Beverage Director

Supervises: 20
to 40 Front of House Teammates

General Purpose:
The Restaurant Manager manages the restaurant's daily operations, including
the selection, development, and performance management of FOH teammates.

In addition, they oversee the inventory and ordering of food and supplies,
optimize profits, and ensure that guests are satisfied with their dining
experience.

Specific Responsibilities:

• Ensures
  the highest and most efficient level of service the guest
  expects.
• Ensures the restaurant is staffed sufficiently for each meal
  period.
• Works to keep staff morale high.
• Rolls up sleeves
  and willing to 'get dirty' to keep standards high, or to cut staff where
  possible and save the restaurant money.
• Train, train, and train staff
  some more. Give verbal and written quizzes often.
• Ensures all employees
  are following service standards.
• Identifies ways to operate more
  efficiently, cut costs, and drive revenue.
• Ensure cleanliness (of staff,
  restaurant).
• Creates a total awareness of in-house VIPs and reviews
  names with staff members during pre-service meetings.
• Constantly seeks
  improvement in self, staff, and the company.
• Cultivates a following
  of regulars.
• Reports to work on time and ready to work scheduled
  shifts.
• Maintains a positive, friendly attitude with staff &
  guests.
• Maintains a clean, orderly appearance in the restaurant service
  area.
• Ensures proper uniforms/dress for all
  staff.
• Assists/executes all tasks as assigned by the General
  Manager.
• Screens all potential staff members before an interview
  with F&B Director.
• Leads training program for all new
  hires.
• Implements training policies and schedules for new
  hires.
• Keeps all training documents up to date
  and accessible.
• Communicate the status of re-training needs for new
  hires and other teammates to the rest of the FOH team.
• Implements
  and administers employee reward program (contests & gift
  cards).
• Interview potential employees/hiring.
• Maintains
  and enforces steps of service protocols and standards
  of service.
• Completes new hire paperwork to be given
  to HR.
• Completes and submits Personnel Action Forms for all teammate
  gains/losses/status changes
• Reviews and approves time clock
  activity
• Attends daily and weekly meetings
  as required.