Housekeeping Supervisor

Hyde
is embracing an evolved brand identity that is all about a festival vibe
with music at its core. Hyde perfectly balances an elevated bohemian-chic
aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant
colors and are designed to encourage serendipitous connections and new
discoveries around every corner. Hyde is all about the freedom and personal
discovery that comes with great music, time with friends and connecting
with something bigger.

Hyde is part of Ennismore, a creative hotel group
rooted in cultures and destinations, with a global portfolio of brands.
Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde
is making its big debut in Mexico bringing the music and festival spirit
to Mexico City.

The Housekeeping Supervisor will
be responsible for supervising the daily cleaning and presentation of guest
rooms, corridors, team member areas and assigned spaces, ensuring that every
area reflects the quality, design, comfort and style standards
of Hyde.

This role supports the Housekeeping team in
the proper execution of cleaning procedures, room inspections, linen care,
amenities control, maintenance follow-up, lost and found procedures and special
guest requests. The position requires an organized, detail-oriented and hands-on
leader with a passion for creating impeccable, warm and memorable
environments.

Duties & Functions

• Supervise the cleanliness,
  presentation and general condition of guest rooms, corridors, service elevators,
  pantries, team member areas and assigned spaces.
• Inspect clean,
  occupied, vacant, departure, VIP and special-request rooms, ensuring compliance
  with Hyde standards.
• Coordinate and follow up on the daily work of room
  attendants, housepersons and support team members.
• Assign rooms,
  cleaning priorities, operational follow-ups and special needs during
  the shift.
• Verify that rooms are properly supplied with linen,
  amenities, collateral, minibar items or assigned elements according
  to established standards.
• Report and follow up on maintenance issues,
  damages, missing items, broken items or conditions that may impact the guest
  experience.
• Ensure proper communication with Front Office regarding room
  status, priorities, early arrivals, late check-outs and VIP
  rooms.
• Supervise the correct use of chemicals, cleaning equipment, room
  attendant carts, vacuums, tools and work materials.
• Support inventory
  control of linen, amenities, supplies, operating equipment and cleaning
  items.
• Follow up on lost and found procedures, ensuring proper
  registration, storage and delivery according to internal
  policies.
• Train, guide and provide feedback to the team on cleaning
  standards, presentation, safety, service and efficiency.
• Ensure the team
  complies with grooming standards, punctuality, productivity and service
  attitude.
• Support the preparation of room reports, discrepancies,
  productivity reports, incidents, lost and found records and operational
  needs.
• Supervise the proper separation, handling and transfer of linen
  to laundry or assigned areas.
• Ensure compliance with hygiene, safety,
  ergonomics, chemical handling and accident prevention standards.
• Attend
  to special guest requests related to cleaning, amenities, linen, extra beds
  or other needs.
• Support deep cleaning, preventive maintenance programs,
  room blocking and special projects.
• Maintain effective communication
  with Front Office, Engineering, Laundry, Security, Food & Beverage and People &
  Culture.
• Promote a positive, respectful, inclusive and collaborative
  work environment.
• Actively participate in initiatives to improve guest
  satisfaction, operational efficiency and team engagement.