Facility Operations Supervisor (Spa)

Fairmont Spa at
The Fairmont Banff Springs is at the forefront of the spa industry, offering
first-class pampering surrounded by majestic mountain beauty. Our environment
captures the spirit and ambience of the mountains and reflects the image
and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000
square feet and is rated the best spa in Canada according to Spa Magazines
readers.

The Facility Operations Supervisor plays a key role
in ensuring guest and member satisfaction by maintaining exceptional cleanliness
standards, overseeing facility operations, and ensuring all equipment
and amenities are functioning at peak performance. This position supports
the day-to-day operation of the aquatic, fitness and spa facility, promotes
a safe and welcoming environment, and assists in managing labor and operating
expenses while upholding the highest standards of service
excellence.

Starting Rate: $24.95 per hour

We
recognize tenure through our compensation. Hourly rates increase after six
months, and yearly to three years.

At three years the pay rate for this role would be $30.08

Job
Duties Include:Â

Reporting to
the Facility Operations Manager, responsibilities and essential job functions
include but are not limited to the following:

This position
is ideal for a hands-on leader who is passionate about facility excellence,
colleague development, operational efficiency, and delivering exceptional guest
experiences in a luxury spa environment.

• Consistently provide
  professional, engaging, and friendly service to both internal and external
  guests.
• Support the daily operations of the spa, aquatic and fitness
  facilities, ensuring cleanliness, maintenance, and safety standards
  are consistently met.
• Assist with the implementation and delivery
  of colleague training programs related to facility operations and spa
  standards.
• Lead daily line-ups and participate in departmental meetings,
  communicating operational priorities and updates effectively.
• Support
  the execution of Facility Operations goals and departmental
  initiatives.
• Assist in supervising, coaching, training, and motivating
  facility operations colleagues.
• Participate in recruitment activities,
  including interviewing and onboarding new colleagues.
• Assist
  with scheduling facility colleagues to ensure operational coverage and service
  excellence.
• Participate in colleague performance evaluations and provide
  ongoing feedback and development support.
• Conduct routine inspections
  and walkthroughs throughout the facility to ensure the highest standards
  of cleanliness, organization, functionality, and presentation.
• Support
  the oversight of Pool Operators and help ensure compliance with health, safety,
  and regulatory requirements for all aquatic facilities.

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