Front Desk Supervisor

From
our dazzling location in the heart of Miami, SLS offers both our staff and our
guests a hip, cutting-edge experience in the world of hotels as theater. We
have an exciting job opportunity to join our Front Desk team as a Front Desk
Supervisor located at SLS LUX, Miami.

JOIN THE SLS FAMILY
TODAY!

Job Purpose:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
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Under the guidance of the Front
Office Manager, ensure Guest Services runs as an efficient and organized unit;
act as the main contact/service center for internal and external guests;
increase communication between departments throughout the property
by coordinating the process of receiving and resolving guest issues
and requests. Gain guest loyalty by utilizing the provided systems and tools
consistently and efficiently while providing leadership and direction for
the Guest Services Department, including training, motivating and managing
the employees.

Duties and Functions:

• Determine
  work procedures, prepares work schedules, and expedites workflow
  of subordinates; assign duties and examines work for preciseness, neatness,
  and conformance to policies and procedures; study and standardize procedures
  to improve efficiency of subordinates.
• Adjust errors and responds
  to concerns.
• Keep records of room availability, rates,
  etc.
• Make, confirm and cancel reservations, usually over telephone, fax
  or other reservation other reservation system.
• On a daily basis,
  complete travel agent commissions, block rooms for V.I.P.’s, and “sets
  the house” (balances and assigns rooms).
• Track and bill “no-show”
  guests.
• Understand and enforce hotel and company credit
  policies.
• Utilize yield management polices to maximize revenue
  and occupancy and work closely with sales department to implement strategies
  to maximize room revenue.
• Other duties as assigned.
• Answer all
  phone calls promptly and in a courteous manner.
• Be knowledgeable
  of current rates, marketing specials, hotel operations and other information
  necessary to answer guest inquiries.
• Know the layout of the hotel
  including all room types, suites and meeting rooms. Have a complete working
  knowledge of the reservation functions in the hotel.
• Be aware at all
  times of the selling status of the
• Have a complete knowledge of our
  special rates and packages and know which benefits are included
  in each.
• Be aware at all times of the selling status of
  the hotel.
• Have a complete knowledge of our special rates and packages
  and know which benefits are included in each.
• Secure all required
  information from the guest when making a reservation.
• Understand
  and follow reservation policy pertaining to guarantees, cancellations
  and no-shows and communicate them clearly to each guest.
• Follow up
  on any guest requests to ensure satisfaction in a friendly and professional
  service style.
• Process all advance deposits on future reservations,
  and post each deposit to guest’s reservation.
• Balance shift audit
  and run necessary reports daily.
• Handle daily correspondence; respond
  to inquiries and make reservations as needed, maintain correspondence files,
  mail out brochures as requested.
• Be aware of, and adhere to the rules
  and regulation of the hotel and the Reservations department.
• Plan
  and participate in departmental meetings assisting in development of daily
  operations and the overall reservation department and related
  areas.
• Create and maintain positive relationships with all other
  departments and know how they relate to the reservations department.
• Be
  knowledgeable of spa including basic service treatments, rates and any other
  information necessary to answer guest inquiries.
• Assist with inputting
  weekend third party reservations such as internet and wholesale.
• Perform
  daily office duties and any other projects assigned by managers.
• Any
  other reasonable duties as assigned by the supervisor or manager
• We
  recognize we are in the hospitality industry and that may require us to provide
  lateral service. We will on occasion call for each individual in the team to
  on a routine basis perform various related tasks as needed in the spirit
  of providing exceptional service.