Job Description
Company
Description
Raffles & Fairmont Red Sea, positioned
in the Kingdomâs groundbreaking Red Sea Project, will provide visitors access
to a nature-focused resort. With 361 rooms, eleven distinct dining concepts,
including overwater restaurants with views of the Red Sea and the mangroves,
and a spa. The resort will be situated next to an 18 hole championship golf
course, reflecting Fairmontâs association as a world class golf destination.
It will set new standards in sustainable development, positioned on 200km
of untouched coastline, an archipelago of more than 90 unspoiled islands,
dormant volcanoes, rich marine habitat, and ancient archaeological
sites.
Job
Description
Fairmont The Red Sea is seeking a professional
and customer-focused In Room Dining Order Taker to join our hospitality team
in Umluj, Saudi Arabia. In this role, you will be the primary point of contact
for guests ordering food and beverages to their rooms, delivering exceptional
service that reflects our commitment to luxury hospitality.
You will process orders with accuracy and efficiency while providing
personalized recommendations and ensuring every guest interaction exceeds
expectations.
- Answer in-room dining calls promptly
and professionally, providing guests with menu information
and recommendations - Accurately record guest orders in the point-of-sale
system, ensuring all special requests and dietary requirements are clearly
documented - Communicate orders to the kitchen and room service teams in
a timely manner to maintain service efficiency - Address guest inquiries
regarding menu items, pricing, and service options with knowledge
and courtesy - Accommodate special requests and dietary restrictions while
maintaining service standards - Resolve guest concerns and complaints
with empathy and professionalism, escalating issues when
necessary - Maintain accurate records of orders and guest preferences
to enhance future service experiences - Follow all food safety, hygiene,
and service protocols established by the hotel - Coordinate with room
service staff to ensure timely delivery and guest satisfaction - Multitask
effectively during peak service periods while maintaining quality and attention
to detail
class='jobad-qualifications'>Qualifications
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- Proven
customer service experience in a hospitality or food service
environment - Excellent verbal communication and interpersonal
skills - Strong organizational abilities and attention
to detail - Proficiency with point-of-sale systems and basic computer
literacy - Ability to multitask and manage multiple orders
simultaneously - Professional phone etiquette and courteous
demeanor - Knowledge of fine dining service standards and menu terminology
(preferred) - Multilingual capabilities, particularly Arabic and English
(preferred) - Problem-solving skills and ability to handle guest requests
with flexibility - Ability to work in a fast-paced environment while
maintaining composure - Familiarity with dietary restrictions and food
allergies (preferred)
class='jobad-additionalinformation'>Additional Information
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Whatâs in it for you...
- The opportunity
to join Accor, a leading global hospitality group with an exceptional portfolio
of luxury brands. - The chance to define the pre-opening operations
for two iconic resorts at one of the worldâs most anticipated new
destinations. - Become part of a team dedicated to creating unparalleled
luxury hospitality experiences. - A competitive package and excellent
opportunities for professional growth. - Outstanding discounts across
the global Accor and luxury brand network.
