Director of Security

Reporting to
the General Manager, responsibilities and essential job functions include
but are not limited to the following:Â Â Â Â Â Â Â Â Â

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Managing Security Operations

• Assist in
  the development and implementation of emergency procedures.
• ConductÂ
  investigations of all incidents involving loss, theft, or damage to hotel
  property and refer findings to the appropriate management
  for resolution.
• Deploy Security team members to effectively monitor
  and protect hotel assets, guests, employees, and visitors.
• ComplyÂ
  with Fairmont’s safety, security, and risk management policies
  and procedures.
• Manage proper maintenance of all fire life safety system
  components, ensuring all components are in compliance with State & City
  regulations.
• Conduct periodic patrols of the hotel, grounds,
  and parking areas.
• Handle ongoing usage of panic button system & ensure
  proper compliance is being met.
• Recognize and celebrate team successes
  across areas of responsibility.
• Handle complaints, resolve conflicts,
  and negotiate solutions with guests, employees, and other
  stakeholders.
• Identify and recommend solutions to minimize physical
  hazards and unsafe work practices.
• Implement action plans to monitor
  and mitigate operational risk.
• Ensure nightlife venue Safety & Security
  protocols are being adhered to. Maintain proper occupancy within venue
  and continual engagement with venue Security.
• Maintain required reports
  and documentation regarding security patrols, incidents,
  and investigations.
• Ensure appropriate emergency response and timely
  access to medical assistance when needed.

Leading Security
Teams

• Attend pre- and post-convention meetings, daily
  operations briefings, and weekly forecast meetings to understand group needs
  and communicate critical information to the Security team.
• CelebrateÂ
  successes by publicly recognizing the contributions of team
  members.
• Communicate the importance of safety procedures, emergency
  response protocols, and security standards while ensuring employee understanding
  and compliance.
• Encourage and build mutual trust, respect,
  and cooperation among team members.
• Identify developmental
  opportunities and coaches, mentors, and supports employees in improving their
  knowledge and skills.
• Provide guidance and direction to team members,
  including establishing performance expectations and monitoring
  performance.
• Provide personal assistance, emergency support, or first
  aid as appropriate to guests and employees.
• Serve as a role model
  by demonstrating Fairmont's values and leadership behaviors.
• SolicitÂ
  employee feedback, maintain an open-door policy, and address employee concerns
  in a timely and respectful manner.
• Continuously seek opportunities
  to improve service and operational performance.
• Utilize strong
  interpersonal and communication skills to lead, influence, and motivate others
  while demonstrating integrity, sound judgment, and business
  acumen.

Ensuring Exceptional Guest
Service

• Demonstrate leadership in guest hospitality,
  exemplifies exceptional service, and create a positive and welcoming
  atmosphere.
• Empower employees to deliver outstanding guest
  experiences.
• Ensure quality standards and guest expectations
  are consistently met.
• Incorporate guest safety and satisfaction into
  departmental meetings with a focus on continuous
  improvement.

Conducting Human Resources
Activities

• Assist in minimizing workers' compensation
  and liability costs through proactive incident prevention and effective claims
  management.
• Partner with the People & Culture department on employee
  relations and workplace concerns as needed.
• Complete all required
  documentation and promptly reports employee injuries, guest incidents,
  and general liability events in accordance with Fairmont
  policies.
• Administer hotel policies fairly, consistently,
  and professionally.
• Ensure Security team members maintain required
  certifications, including First Aid and CPR, where applicable.
• RespondÂ
  promptly and professionally to guest concerns and complaints.
• IdentifyÂ
  training needs and facilitate educational opportunities for Security team
  members.
• Deliver service that exceeds guest expectations and supportÂ
  guest satisfaction and loyalty.
• Co-champion the Safety Committee along
  with partners in People & Culture.

Additional
Responsibilities

• Analyze information and evaluate results
  to identify effective solutions and resolve operational issues.
• DevelopÂ
  and maintain positive working relationships with local law enforcement,
  emergency responders, and community agencies.
• Keep executives, peers,
  and team members informed of relevant operational and security matters in
  a timely manner.
• Communicate effectively with supervisors, coworkers,
  and external partners by telephone, email, written correspondence, and
  in person.