Job Description
Company
Description
Gazed at the multi-color exterior in the buzzing
neighborhood that lies just outside, SLS LUX Brickell offers both our team
members and our guests extraordinary experiences infused with glamour and
a playful spirit. We have an exciting career opportunity to join our team. Say
farewell to the ordinary and hello to SLS LUX Brickell, an irresistible
and spellbinding retreat in the cityâs center.
class='jobad-jobdescription'>Job Description
We are seeking
a dynamic and customer-focused Front Office Executive to join our team in Kochi,
India. As a Front Office Executive, you will be the face of our organization,
responsible for delivering exceptional guest experiences while managing daily
front office operations with efficiency and professionalism. This role offers
an exciting opportunity to lead a reception team, coordinate seamlessly
with other departments, and ensure that every guest interaction exceeds
expectations.
If you're organized, empathetic, and passionate about delivering outstanding
customer service, we'd love to hear from you.
- Greet guests warmly
and professionally, managing check-ins, check-outs, and room bookings
with accuracy and attention to detail - Handle guest inquiries, requests,
and complaints tactfully and efficiently, ensuring prompt resolution and guest
satisfaction - Lead and motivate the reception team, fostering
a collaborative environment that promotes teamwork and professional
development - Maintain comprehensive documentation of all guest-related
issues, transactions, and communications using the front office logbook
and shift reports - Communicate proactively with the Duty Manager
and other departments regarding guest services, operational matters, and any
concerns - Coordinate with Housekeeping to monitor room status and ensure
accurate availability information for seamless guest rooming - Manage
billing instructions, monitor guest credit accounts, and address any
discrepancies with transparency and precision - Supervise shift handover
procedures and sign media to ensure continuity of operations and clear
communication between shifts - Inspect front-of-house and back-of-house
areas regularly to maintain high standards of cleanliness
and orderliness - Maximize revenue opportunities by ensuring front-line
staff implements marketing techniques and sales strategies
effectively - Handle full-house situations, overbooking scenarios,
and guest relocations with decisiveness and professionalism - Ensure
the On-Call Valet Desk and driveway operations run efficiently and are staffed
at all times - Maintain strict compliance with Safety, Security, and Loss
Control policies; manage hotel emergencies with resilience and quick
thinking - Maintain accurate records of all banquet functions and special
events hosted at the hotel - Provide management presence at the lobby,
assisting with guest needs and supporting the Guest Relations team
as needed
class='jobad-qualifications'>Qualifications
**Required
Skills:**
- Exceptional customer service and interpersonal skills
with a genuine passion for guest satisfaction - Strong communication
abilities, both verbal and written, with professional demeanor - Team
leadership and motivation skills with the ability to inspire and develop
staff - Problem-solving and conflict resolution capabilities with a calm,
empathetic approach - Proficiency in computer systems, including Property
Management Systems (PMS) and Microsoft Office Suite - Excellent
organizational and time management skills with the ability to multitask
effectively - Attention to detail and accuracy in documentation, billing,
and record-keeping - Sales acumen and ability to maximize revenue
opportunities - Knowledge of Safety, Security, and Loss Control
procedures
**Required Experience:**
- Minimum 2-3 years
of front office operations experience in a hospitality setting - Proven
experience in guest services and customer relations
management - Demonstrated experience leading and managing reception
or front office teams - Experience handling guest complaints and resolving
issues professionally
**Preferred
Qualifications:**
- Hospitality management certification or relevant
training - Experience with hotel emergency procedures and crisis
management - Familiarity with multiple hotel systems and software
platforms - Background in a luxury or high-volume hotel
environment - Multilingual abilities (English proficiency
is essential)
**Education:**
- High school diploma
or equivalent; hospitality or business-related qualification
is preferred
