Reservation Executive

Negotiable

Accor

Experience

Unlimited

Job Type

Full Time

Location

Japan, Kochi

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Job Description

Company
Description

Gazed at the multi-color exterior in the buzzing
neighborhood that lies just outside, SLS LUX Brickell offers both our team
members and our guests extraordinary experiences infused with glamour and
a playful spirit. We have an exciting career opportunity to join our team. Say
farewell to the ordinary and hello to SLS LUX Brickell, an irresistible
and spellbinding retreat in the cityâs center.

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Plan & prepare
forecasts on a timely basis for review.
Plan & prepare monthly reports,
forecasts and other relevant reports.
Ensure that the various monthly
statistical reports are generated and assist in the development of occupancy
forecasts for the annual budget.
Provide effective support to the team
to enable them to provide effective and efficient services.
Respond
to customer queries by resolving issues in a timely and efficient manner
to ensure customer satisfaction.
Ensure that the team has been trained
for all safety provisions.
Identify optimal, cost-effective use of
the resources and educate the team on the same.
Maintain and update
corporate database, entering guest bookings to ensure guest information /
records are kept up to date and accurate for future events.
Assist
in the development of occupancy forecasts for the annual budget.
Ensure
that team refers to guest history before creating a Guest folio to follow
special instruction in case of regular and VIP Guests.
Ensure
the accurate positioning of the hotel in terms of occupancy and rooms
availability
Ensure that the corporate account number is recorded on
the Guest Folio to help monitor quantum of business generated through respective
companies.
Ensure calculative overbooking.
Give discounts
and corporate rates, as per the companyâs policy.
Supervise
and delegate work to reservation associate
Ensure that all reservations
are recorded as per standard procedures.
Handle additional
responsibilities as and when delegated by the Management.