Reservation Executive

We
are more than 230,000 hospitality experts placing people at the heart of what
we do, creating emotion for our guests, and nurturing passion for service
and achievement beyond limits. Building on the strength of our teams and of our
integrated ecosystem of leading brands, personalized services and expert
solutions, we break new ground to reimagine hospitality and inspire new ways
to experience the world.

• Plan the room reservations.
• Ensure proper
  selling techniques and strategies are utilized to maximize room
  revenues.
• Coordinate all duties and responsibilities of the reservation
  department ensuring a high level of accuracy and efficiency.
• Any matter
  which may effect the interests of the hotel should be brought
  to the attention of the Management.
• Plan & prepare forecasts on a timely
  basis for review.
• Plan & prepare monthly reports, forecasts and other
  relevant reports.
• Ensure that the various monthly statistical reports
  are generated and assist in the development of occupancy forecasts for
  the annual budget.
• Provide effective support to the team to enable
  them to provide effective and efficient services.
• Respond to customer
  queries by resolving issues in a timely and efficient manner to ensure customer
  satisfaction.
• Ensure that the team has been trained for all safety
  provisions.
• Identify optimal, cost effective use of the resources
  and educate the team on the same.
• Maintain and update corporate
  database, entering guest bookings to ensure guest information / records are kept
  up to date and accurate for future events.
• Assist in the development
  of occupancy forecasts for the annual budget.
• Ensure that team refers
  to guest history before creating a Guest folio to follow special instruction
  in case of regular and VIP Guests.
• Â Ensure the accurate positioning
  of the hotel in terms of occupancy and rooms availability
• Â Ensure
  that the corporate account number is recorded on the Guest Folio to help monitor
  quantum of business generated through respective companies.
• Â Â Ensure
  calculative overbooking.
• Give discounts and corporate rates, as per
  the company’s policy.
• Supervise and delegate work to reservation
  associate
• Ensure that all reservations are recorded as per standard
  procedures.
• Handle additional responsibilities as and when delegated
  by the Management.
• Leadership skills that utilize persuasion
  and motivation to attain organizational       goals is the most desirable
  management quality, followed by honesty, integrity, ethical behaviour,
  tactfulness, openness, and cultural awareness;
• Ability to accept
  responsibility;
• Self confidence, motivation, drive
  and tenacity;
• Ability to enhance organizational
  performance;
• Ability to clearly delegate tasks
  and responsibilities;
• Ability to think strategically, inductively,
  and creatively;
• and the propensity to recognize and acknowledge other
  peoples’ ideas.