Job Description
Company
Description
Gazed at the multi-color exterior in the buzzing
neighborhood that lies just outside, SLS LUX Brickell offers both our team
members and our guests extraordinary experiences infused with glamour and
a playful spirit. We have an exciting career opportunity to join our team. Say
farewell to the ordinary and hello to SLS LUX Brickell, an irresistible
and spellbinding retreat in the cityâs center.
class='jobad-jobdescription'>Job Description
We're looking for
an experienced and dynamic Duty Manager to join our hospitality team in Kochi,
India. As a Duty Manager, you'll be the backbone of our daily operations,
ensuring seamless service delivery and creating exceptional guest experiences.
You'll serve as a hands-on leader and brand ambassador, managing all front
office operations and stepping into a leadership capacity when senior management
is unavailable.
This is an ideal opportunity for someone who thrives in a fast-paced environment
and is passionate about operational excellence and guest
satisfaction.
- Oversee the smooth day-to-day running of hotel
operations, ensuring all departments work collaboratively to deliver outstanding
service - Manage front office operations including reservations, inventory
management, and guest check-in/check-out procedures with meticulous attention
to detail - Champion guest satisfaction initiatives by analyzing
performance metrics such as Net Promoter Score (NPS) and Revenue Per Available
Room (RPS) to continuously improve service delivery - Coordinate
with department leaders to manage group bookings, events, and special guest
requests while maintaining transparency and clear communication - Maintain
exceptional data accuracy in all reporting systems and internal reservations
platforms, demonstrating analytical skills and organizational
prowess - Resolve guest concerns and complaints with empathy
and decisiveness, turning challenges into opportunities for memorable
experiences - Supervise and support front office staff, providing guidance
and fostering a collaborative team environment - Implement and promote
the hotel's loyalty program, ensuring guests receive personalized recognition
and rewards - Monitor security and safety protocols, maintaining vigilance
and adherence to all operational procedures - Make critical operational
decisions during shifts, balancing guest needs with business objectives in
a resilient and efficient manner
class='jobad-qualifications'>Qualifications
**Required Skills &
Experience:**
- Comprehensive Front Office Operations experience
with demonstrated success in a leadership or supervisory
capacity - Exceptional communication skills, both written and verbal,
with the ability to collaborate effectively across all
departments - Strong problem-solving and critical thinking abilities
with a guest-centric mindset - Proficiency with hotel management systems
and loyalty program platforms - Proven ability to analyze performance data
and adapt service strategies accordingly - Excellent organizational skills
with meticulous attention to detail and accuracy - Ability to multitask
and make decisive decisions under pressure - Experience in staff
supervision, conflict resolution, and team motivation - Flexibility
to work various shifts including mornings, evenings, nights, weekends,
and public holidays as required - Knowledge of security, safety,
and crisis management protocols
**Preferred Skills &
Experience:**
- Experience in budget awareness and cost control
initiatives - Familiarity with revenue management
principles - Background in training and developing front office team
members - Experience managing high-volume guest interactions and complex
reservations - Knowledge of Indian hospitality standards and local market
dynamics
