Front Office Manger

"Why
work for Accor?
We are far more than a worldwide leader. We welcome you
as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose
to your life, so that during your journey with us, you can continue to explore
Accor’s limitless possibilities.

By joining Accor, every chapter of your
story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS"

Oversee all daily Front Office operations including
reception, guest services, concierge, and arrival/departure experiences

Ensure smooth and efficient guest journeys aligned with luxury hospitality
standards
Maintain consistent service delivery across all guest
touchpoints
Support pre-opening planning, systems setup, SOP development,
and operational readiness
Guest Experience & Service Excellence

Create
personalised and memorable guest experiences that reflect the brand ethos

Act as a visible ambassador of the resort, building strong guest
relationships
Manage guest feedback, service recovery, and ensure timely
resolution of concerns
Continuously identify opportunities to enhance
the overall guest journey
Team Leadership & Development

Recruit,
train, and develop a high-performing Front Office team
Lead daily briefings,
coaching sessions, and performance discussions
Build a culture of ownership,
teamwork, and genuine hospitality
Support team engagement, succession
planning, and talent development
Operational & Commercial
Performance

Monitor Front Office performance against key operational
KPIs
Drive upselling opportunities, room revenue optimisation, and guest
engagement initiatives
Work closely with Reservations, Sales, Revenue
Management, and Finance teams
Support effective workforce planning,
scheduling, and productivity management
Systems, Standards &
Compliance

Ensure accurate use of PMS and Front Office systems

Maintain brand standards, policies, and operating procedures
Ensure
compliance with local regulations, Accor standards, and guest safety
requirements
Support audit readiness and continuous improvement
initiatives
Collaboration & Resort Experience

Partner closely
with Housekeeping, F&B, Engineering, and Guest Experience teams to deliver
a seamless resort operation
Support VIP arrivals, special occasions,
and bespoke guest experiences
Contribute to creating a distinctive resort
culture and sense of place