Guest Valet

At
Accor, we believe that hospitality is a work of heart. We understand the ways
in which individual passion for our work and a shared sense of accomplishment
create a more rewarding experience for our guests. We foster this culture
through a diverse and inclusive workplace that values the contribution of each
and every member of our team. We are committed to taking positive action
in terms of business ethics and integrity, responsible tourism, sustainable
development, community outreach, and diversity and inclusion. With an expansive
portfolio of iconic hotels and brands, Accor offers boundless opportunities
for career advancement and professional development across the globe.Â

Join a team where you can be all you are, grow and create your path, work
with purpose, and enjoy and feel valued.

This is an exciting entry-level
role with growth opportunities for a motivated applicant.

Make it your next move.

• JOB PURPOSE

Collect
laundry from guests rooms and deposit it with the Laundry Department for washing
or dry cleaning. Sort out, mark and pack all guests’ laundry

items
and return washed / dry cleaned items correctly and in accordance
with the

prescribed standards and deliver to the correct
room.

• EXECUTIVE RESPONSIBILITIES &
  EMPOWERMENT

• Responsible for zero defect in guest
  garments and creating ‘wow’ factor by meeting all the guest preference
  for Laundry, Dry Cleaning and Pressing.
• KEY OPERATIONAL
  RESPONSIBILITIES

Financial

• Ensure
  that the billing of guests’ laundry and dry cleaning is done
  accurately.

Operational

• Provide
  helpful, friendly, prompt, accurate and personalized laundry / valet service
  to the guests.
• Ensure that the laundry lists and records
  are appropriately filled to maintain proper control over the items received
  and returned.
• Â Confirm with the guests the preferred time of delivery
  and provide any special service required at the time of collection.
• Sort
  out clothes according to type, texture and degree of soil, mark them
  in accordance with the prescribed code and pack them appropriately after washing
  or dry cleaning.
• Tally the items with those listed on the laundry / dry
  cleaning list and report discrepancies to the Supervisor.
• Inspect
  garments for tears, faded color, missing buttons and other damages and inform
  the guest (through the Supervisor or Laundry Manager) before the item(s)
  are processed.

• Check all buttons and the quality of
  the finished garments.
• Pack / hang all garments as per the guests’
  instructions. Ensure every request made by the guest regarding his / her laundry
  is met.
• Deliver all guests’ garments after packing to the guests’
  room.
• Assist in the implementation of other tasks within the Laundry,
  whenever required.
• Execute tasks in the prescribed manner in accordance
  with the service standards of the Laundry Department.

• Maintains
  equipment in proper state of cleanliness and repair as per
  standard.
• Reports damages and malfunctions to supervisor.
• To
  carry out any other reasonable duties and responsibilities
  as assigned.

Business plan
/Analysis

• Help the department to meet its targets in revenue
  and cost budget.

• Ensure that the plan for the optimum
  conservation of energy is adhered by all employees of
  the Department.
• Ensure and maintain adequate control over the use
  of chemicals, laundry supplies, water, steam and electricity to keep operational
  expenses in control.
• To help in carrying out monthly, quarterly
  and yearly inventory.

Team Management

• Guide and assist team members in the execution of their
  tasks as and when required.
• Ensures that the appropriate information
  is given and received by his/her team, to and from the other
  departments.
• Applies and ensures application of labour
  legislation.

General Duty

• Meet long stay
  and repeat guests regularly to ensure that their preferences
  are met.
• Ensures the procedures of hygiene and safety
  standards.