Front Office Ambassador

Gründe für Accor zu arbeiten?
Wir sind weit mehr
als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und
bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit
passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen.
Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du
auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden
kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber
schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen
verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche
https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die
Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen!
#BELIMITLESS

• Primary Responsibilities
  

  Lobby Ambassador

• Send
  pre-arrival emails and questionnaires to gather more information
  from guests
• Recognize all guests and build rapport in order to develop
  personal guest contact, obtain preferences and proactively anticipate guest
  needs.
• As needed, manage guests’ schedules to anticipate potential
  needs.
• Maintain a high level of privacy and confidentiality on behalf
  of guests when possible.
• Address guests' service needs in
  a professional, positive, and timely manner, consistent with company
  policy.
• Welcome and acknowledge each and every guest with a smile, eye
  contact, and a friendly verbal greeting, using the guest's name when
  possible
• Engage guests in conversation regarding their stay, property
  services, and area attractions/offerings
• Actively listen and respond
  positively to guest questions, concerns, and requests using brand or property
  specific process to resolve issues, delight, and build trust.
• Anticipate
  guests' service needs, including asking questions of guests to better understand
  their needs and watching/listening to guest preferences and acting on
  them whenever possible.
• Assist other employees to ensure proper coverage
  and prompt guest service.
• Provide assistance to individuals
  with disabilities, including assisting visually, hearing, or physically-impaired
  individuals within guidelines (e.g., escorting them when requested, using words
  to explain actions, writing directions on paper, moving objects out of the way,
  or offering access within the mansion)
• Ensure all members consistently
  receive all benefits, and repeat guests and other VIP’s receive special
  recognition and service

• Other
  Responsibilities

• Be fully conversant with all departmental
  Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures
  are rehearsed, implemented and enforced to provide for the security and safety
  of guests and employees
• Ensure the safety of the persons and
  the property of all within the premises by fairly applying Hotel Regulations
  by strict adherence to existing laws, statutes etc.
• Ensure all staff
  within the department work in a manner which is safe and unlikely to give risk
  of harm or injury to selves or others
• Use safe manual handling
  techniques and practice safe work habits following Accor Health, Safety
  and Environment policies, maintain procedures to minimize our impact on
  the environment and prevent pollution.

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