F&B Server

Join
a hotel that is a member of the Accor network, whose group brings together more
than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table. There are many
opportunities for development and advancement. Every gesture, every smile, every
action, contributes to creating a positive and memorable impact for our
customers, our colleagues and also for our planet. Together, we embody
the vision of responsible hospitality.

Take the opportunity to become
a Heartist®, and let your heart guide you in this world where life beats
faster.

The Food & Beverage Server is responsible for providing
exceptional and personalized dining experiences by delivering professional,
efficient, and attentive table service in accordance with the hotel's standards.

The role ensures guests receive prompt service, accurate order delivery, and
a welcoming dining atmosphere while supporting the smooth operation of all Food
& Beverage outlets.

DUTIES &
RESPONSIBILITIES

Guest
Service

• Welcome guests warmly and escort them to their
  tables where applicable.
• Present menus, explain menu items, daily
  specials, and beverage selections.
• Take food and beverage orders
  accurately and enter them into the Point of Sale (POS) system.
• Serve
  food and beverages according to established service
  standards.
• Anticipate guest needs and provide attentive, personalized
  service throughout the dining experience.
• Respond promptly
  and professionally to guest requests, inquiries, and complaints.
• Ensure
  guest satisfaction by following up during and after
  service.

Food & Beverage
Operations

• Prepare restaurant stations before service,
  ensuring all equipment and supplies are available.
• Ensure tables
  are properly set and maintained throughout service.
• Coordinate closely
  with the kitchen and bar to ensure timely and accurate order
  delivery.
• Monitor food quality and presentation before serving
  guests.
• Clear tables efficiently and reset them for the next
  guests.
• Support breakfast, lunch, dinner, room service, and special
  events as assigned.

Food Safety &
Hygiene

• Follow all food safety, hygiene, and HACCP
  standards.
• Ensure cleanliness of dining areas, service stations,
  and equipment.
• Handle food and beverages safely to maintain quality
  and hygiene.
• Report any food safety concerns or maintenance issues
  immediately.
• Maintain personal grooming and hygiene standards
  in accordance with hotel policies.

Cash Handling &
Administration

• Process guest bills accurately using the POS
  system.
• Handle cash, credit card, and other payment methods according
  to hotel procedures.
• Ensure billing accuracy and resolve payment
  discrepancies promptly.
• Complete side duties, opening and closing
  checklists, and shift handovers.
• Maintain accurate records of guest
  checks and transactions where
  required.

Collaboration

• Work closely
  with the Culinary, Bar, Stewarding, and Food & Beverage teams to ensure seamless
  service.
• Assist colleagues during busy service periods to achieve
  operational goals.
• Participate in departmental briefings, training
  sessions, and continuous improvement initiatives.
• Support banquet events
  and hotel functions when required.