Receptionist

The
Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious
services and products, Rixos warm hospitality, the vibrant Entertainment
programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage
concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious
atmosphere. Join our motivated and vibrant Team as Receptionist and build your
career with us.

1. Register and process check in for all
   arrivals.
2. Handle guest check outs efficiently
   and professionally.
3. Update guest information into the computer after
   a complete check in.
4. Accountable for cashiering duties, foreign exchange
   transactions, night audits tasks and settlement upon Guests’
   departure.
5. Handles walk in counter reservation at all times and process
   call in reservation when room reservations section is closed.
6. Provide
   friendly sand courteous service to guest and respond promptly to all requests
   and inquiries at all time.
7. Resolve guests complaints/ requests
   and liaise with the department concerned to ensure immediately follow
   up.
8. Handle issuance of guest room key cards and ensure effective control
   for guest security.
9. Check and convey message, mail and package
   to Guests.
10. Assist at the Information counter, Foreign Exchange, Night
    Audit and, Business centre, as and when assigned.
11. Have knowledge of
    the hotel rate codes, package, segmentation, discounts and how to handle
    each.
12. Handle safe deposit boxes in a accordance with policies
    and procedurres.
13. Report any unusual occurrences or requested
    to manager.
14. Be aware of the hotel accident Prevention
    Policies.
15. Ensure the cleanliness and neatness of front office
    area.
16. Ensures that all guests are greeted on arrival & departure of
    the hotel.
17. Review log book, verify outstanding and follow up pending.
    Identify if any special assignment for the daily
18. .Check Hotel situation,
    occupancy, functions, groups, VIPs
19. At the end of the shift or the day,
    he has to communicate all information that the next shift has to know for a well
    running of the operations
20. Prepare for daily arrivals in terms of room
    allocations, amenities and special requests of the guests.
21. Maintain
    continuous contact with hotel guest to ensure that any problem or complain
    are handle efficiently and courteously.
22. Review and update
    Logbook
23. Check equipments
24. Be Smart, well groomed and maintain
    a friendly and cheerful disposition all the times
25. Oversee the day to day
    operations
26. Report regularly on happening to Asst. FO/FOM
27. Fire
    Procedure
28. First Aid Procedures
29. Handle guest complaints
    and report to manager