Food & Beverage Service Associate (1887 by André)

Raffles Hotel Singapore is one of the few remaining
great 19th century hotels in the world, perfectly preserved both inside and out,
giving it an intoxicating blend of luxury, history and classic colonial design.
Its distinctive architecture, legendary heritage and iconic service continue
to enthrall visitors where suites, social spaces, award-winning restaurants
and bars are presented for discerning travellers. No visit to Singapore
is complete without a stay here, where the grand historic hotel exudes old-world
grandeur infused with the unique charm of the city state.

About
the Restaurant

1887 by André is a heritage gastronomy restaurant
within the historic Raffles Hotel Singapore. Led by chef André Chiang,
it celebrates Singapore’s culinary evolution, tracing influences from
the Victorian era to the multicultural flavours that shape the city today,
interpreted through his refined French techniques. The menu revives flavoursÂ
from Raffles’ early dining rooms and evokes the elegance of Victorian dining
rituals, served on the hotel’s iconic vintage silverware.

A thoughtfully curated beverage programme pairs old- and new-world expressions
with bespoke alcohol-free creations inspired by Nanyang flavours. In its
intimate 42-seat setting, guests are transported to a bygone era while enjoying
a contemporary, flavour-driven experience. The result is a dining journey
that bridges past and present, celebrating heritage through the lens of modern
innovation. Â

The position is responsible for delivering friendly,
personalised, engaging and efficient Food and Beverage service according
to hotel’s Standard Operating Procedures in order to meet guest dining
experience expectations as well as to contribute to the achieving of
the outlet’s set financial and other targets. Â

Primary
Responsibilities

Food and Beverage Service

• ProvidesÂ
  excellent and high-quality service at all times to all of our guests based
  on established hotel standard operating procedures.Â
• Is always well
  presented and adheres to hotel’s grooming standard.Â
• Greets and bids
  farewell to guests and colleagues in a friendly and courteous manner.Â
  
• Consistently assists and greets colleagues and guests efficiently
  and in a professional manner.Â
• Has extensive and full knowledge of
  the hotel’s food & beverage menus to provide knowledgeable service of all
  products, including liquors and cocktails.Â
• Detailed knowledge
  of Mediterranean cuisine and culinary trends as trained on the job. Â
  
• Offers menu options and advice and takes orders.Â
• Offers
  drinks, pre, during and after meal service.Â
• Remembers guest’s
  preferences and guest’s names to extend personalised service.Â
• Takes
  guest’s Food & Beverage orders accurately and assures correct input in Point
  of Sales system including seat cover position or any allergens.Â
• Double
  checks order list before "sending" ticket to the kitchen.Â
• Anticipates
  guest needs, as to where guests will never have to ask for anything or follow
  up.Â
• Verifies guest satisfaction with each table as whenever adequate
  based on guests and sequence of service and when main course served.Â
  
• Uses the guest’s name appropriately and communicates it
  to restaurant colleagues and managers.Â
• Serves the correct food and all
  condiments in a timely and efficient manner and correct temperature.Â
  
• Arranges all tables following established standards in a timely
  manner.Â
• Arranges and maintains all assigned side stations
  and continually stocks each station before and after every shift, ensures
  that the station never runs out of operating items.Â
• Consistently
  ensures all silver and glassware is polished, wiped and spotless.Â
  
• Consistently keeps all side stations clean at all the times.Â
  
• Keeps chairs and banquettes clean and clear of debris.Â
• Marks
  tables appropriately to food & beverage order for each course to ensure correct
  delivery.Â
• Makes sure that all product served are accounted for on
  the final bill before presenting it. Â
• Up keeps and clears tables
  between courses throughout the dining experience.Â
• Picks up check
  before guest leaves and wishes each and every guest a warm farewell while
  thanking them for their visit.Â
• At the end of the shift, delivers all
  checks and reports to the appropriate place according to established
  standards. Â
• Consistently follows the posted opening, closing and side
  duties as per established check lists. Â
• Adjusts service to suit
  guests’ requests and personalises any interaction with the guest.Â
  
• Uses a Heartist® approach – makes guests Feel Welcome, Feel
  Heart-warmed, Feel Incredible, and Belong.Â
• Actively engages
  in upselling and adds value.Â
• Relays any guest complaints to managerÂ
  immediately.Â
• Ensures efficiency of work in dish wash, pantry,
  and service preparations.Â
• Ensures cleanliness and work safety in food
  preparation and service areas.Â
• Carries out adhoc duties as assignedÂ
  including but not limited to sending operating equipment for cleaning
  or burnishing on weekly basis, sending soil linen for exchange for clean ones,Â
  assisting in stock count inventory and collecting Food & Beverage requisition
  on daily basis.

Learning & Development

• ActivelyÂ
  participates in training activities to improve knowledge & skills.Â
  
• Attends daily briefing and monthly meeting conducted by the manager.Â
  
• Consistently develops in self-learning and development of food
  and beverage skills and knowledge.Â

Other Responsibilities Â

• Follows guidelines provided in colleague handbook.Â
  
• Understands and adheres to emergency procedures, health & safety
  requirements. Â
• Applies necessary precautions with regards to
  the hotel food safety and hygiene standards.Â
• Maintains good working
  relationships within the restaurant, culinary and stewarding teams and
  the departments in the hotel.Â
• Ensures service standards and individual
  performances is aligned with Accor Values - Guest Passion, Trust, Sustainable
  Performance, Spirit of Conquest, Innovation and Respect.Â
• Contributes
  to the hotel’s Corporate Social Responsibility and sustainability efforts.Â
  
• Performs any other duties and responsibilities that may be assigned.Â