Job Description
Company
Description
Accor is the worldâs largest and fastest-growing
hotel group with a network of more than 5,000 properties in over 90 countries.
Novotel Sydney Darling Square is conveniently located amongst Sydneyâs CBD,
Darling Harbour, Darling Square and ICC precincts. It is the perfect location
for guests whether theyâre travelling for business, leisure, or both.
At Novotel Sydney Darling Square we are looking for
a passionate Rooms Operations Manager to
lead the day-to-day operations of our Housekeeping and Front Office
department.
Job
Description
This is an exciting opportunity for a hands-on leader
who thrives on developing teams, driving performance and creating memorable
guest experiences in a fast-paced environment.
What will you
be doing:
- Lead the daily operations of Housekeeping andÂ
Front Office departments to ensure efficient operations, to deliver a seamless
guest journey from arrival to departure. - Inspire, coach and develop
department leaders and team members to deliver exceptional guest
service. - Ensure brand standards, service quality and presentation
are consistently achieved. - Monitor guest satisfaction, responding
proactively to feedback and implementing service improvements. - Drive
departmental performance through effective rostering, labour management
and productivity initiatives. - Analyse operational results and identify
opportunities to improve efficiency, quality
and profitability.
class='jobad-qualifications'>Qualifications
What we
are looking for:
- Previous leadership experience managing
hotel rooms operations, including Front Office and Housekeeping. - Strong
knowledge of hotel operations, guest service standards and hotel systems - Opera
Cloud experience is mandatory. - A collaborative leader who enjoys
developing people and building engaged teams. - Excellent communication,
problem-solving and decision-making skills. - Strong commercial awareness
with the ability to balance guest satisfaction and business
performance. - Proven ability to adapting to operational
needs.
Additional
Information
Benefits:
- Be a part of
a global hospitality company and explore Accorâs limitless
possibilities - On-the-job training and mentorship
- Accessing
pathways for career advancement and personal development within
Accor - Enjoy exclusive Accor discounts and global
benefits
Our commitment to Diversity &
Inclusion:
We are an inclusive company, and our ambition is
to attract, recruit and promote diverse talent. We offer reasonable adjustments
to support you.
If you require an adjustment to be made during the recruitment process, you're
welcome to let us know.Â
