Duty Manager

Negotiable

Accor

Experience

Unlimited

Job Type

Full Time

Location

Australia, Brisbane

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Job Description

Company
Description

Situated in the vibrant heart of Brisbane's Cultural
Precinct near the beautiful South Bank Parklands, Novotel Brisbane South
Bank places you, and our guests, just moments away from premier
destinations such as the Brisbane Convention and Exhibition Centre,
the Queensland Performing Arts Centre, and the Queensland Art Gallery. With 238
premium rooms, conferencing facilities, and in house dining, we've consistently
delivered award winning service since opening our doors in 2018.Â

This
year, we're reimagining what exceptional guest service is at our hotel; not only
are we refreshing our restaurant's culinary identity, we're alsoÂ upgrading
the layout of our lobby, and modernising our service delivery systems
to facilitate highly personalised accommodation experiences.Â

class='jobad-jobdescription'>Job Description

We're looking for
a hands-on leader who will be able to role model exceptional guest service,
and be an ambassador of our hotel's identity, and brand.Â OurÂ
Duty Managers are integral in managing all components of front office
operations, including inventory & reservations management, guest satisfaction,
and championing Accor's loyalty program. In the absence of the Front Office
Manager, and other senior leadership, the Duty Manager will manage the hotels
operations.Â The key duties of the role include:Â

Ensuring
the smooth day-to-day running of the hotel, and seizeÂ opportunities to provide
highly personalised experiences for our guests, maintaining our reputation as
an industry leader in guest experience.
Review performance metrics such
as NPS & RPS toÂ adapt service deliveryÂ and maintain a high degree of guest
satisfaction.
Liaise with leaders of other departments to coordinate
groups, C&E, and general guest requests and enquiries.Â
Maintain a high
degree of data accuracy in reporting, and internal reservations
systems.

class='jobad-qualifications'>Qualifications

We're looking
for someone who can demonstrate their:Â Â

Comprehensive
Front Office Experience:Â Demonstrated Significant experience within
Front Office Operations, and proven performance within a leadership
capacity.
Communication and Training Skills:Â
Exceptional communication skills, both spoken and written, to create and promote
effective team collaboration.Â
Problem-Solving
Skills:Â Strong critical thinking abilities and a guest-centric
approach to creating memorable guest experiences.
Systems
Knowledge:Â Comprehensive understanding of Accor Systems and loyalty
platforms.Â
Flexible Availability:Â Willingness
to work various shifts, including mornings, nights, weekends, and public
holidays as required.

Please note:
Only candidates
with valid Australian working rights will be considered for this position, as
we are unable to offer sponsorship at this time.

class='jobad-additionalinformation'>Additional
Information

What's in it
for you?

Access unforgettable experiences from day one
with our ALL Heartist Benefits - with over 70 partners globally, across travel,
gourmet dining, wellness, and sport.Â
Experience our hotels
with preferential rates at Accor properties, as well as discounted rates
for Family & Friends.Â
Reach your potential, with tailored development
programs, and learning pathways delivered by Accor Academy.Â
Grow
and create your path, with clear development pathways across more than 45 unique
brands.

Why work for Accor?

Accor is one
of the worlds largest hospitality companies, with over 5,800 hotels across 110
countries. Placing people at the heart of everything we do, we welcome you
as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose
to your life, so that during your journey with us, you can continue to explore
Accorâs limitless possibilities.

Our commitment to Diversity &
Inclusion:
We are an inclusive employer, and our ambition is
to attract, recruit, and develop diverse talent.

We offer reasonable adjustments to support you. If you require an adjustment
to be made during the recruitment process, you are most welcome to let
us know.