Duty Manager, The Savoy Hotel

The Savoy is one of the world's most
iconic hotels. We are the original British luxury hotel, opened in 1889,
and have a reputation for outstanding service excellence. We blend our rich
history with innovation, and have played host to royalty, world leaders,
and legends of the stage and screen. Today, we pride ourselves on creating
special memories for our guests by delivering the very best in five-star luxury
hospitality.

Our award-winning, colleague-centric culture truly
differentiates us in the luxury hospitality marketplace. We offer competitive
salaries and benefits, along with outstanding career development opportunities
globally within Fairmont.

• Top Ten (Big Organisations) –
  Sunday Times Best Places to Work 2025

• HR in Hospitality
  Awards 2025:

  • 🏆 Excellence in Employee
    Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader
    of the Year – awarded to our Director of People & Culture, Sally
    Webster

• Institute of Hospitality Awards
  2025

  • 🏆 Talent Development Team of
    the Year

Job Title:Â Duty ManagerÂ

Department:Â Front
OfficeÂ

Inspired and supported by: Front Office ManagerÂ

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We are seeking for a motivated duty manager to join the front office
team, responsible overseeing the guest experience, liaising between departments
and handling challenging guests and situations.Â

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Responsibilities:Â

• Ensure that complaints are dealt
  with quickly and efficiency with discretion.Â

• To log
  all operational incidents that may affect the business or have an impact
  on guest service in the Guest Recovery log and ensure appropriate follow-upÂ
  on all incidents.Â

• Liaise with all relevant departments
  to ensure exceptional guest serviceÂ

• AssistÂ
  in managing and leading the reception team, including assisting with training
  requirements for the departmentÂ

• Support the reception
  team when necessary with check in and check outÂ

• Meet
  and greet with VIP arrivals Â

• Assist in achieving
  the departmental objectives of maximizing occupancy, maintainingÂ
  and building on the reputation of the hotel and ensuring that businessÂ
  objectives are accomplishedÂ

• Attend to the Front Hall
  to welcome our guests Â

• Assist in achieving the KPIs,
  including upselling, loyalty enrolments and RPS target.Â

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WhatÂ
you will need to do in this role?Â

• Experience within a similar
  role in a fast paced luxury environment is essentialÂ
  

• Passion for highly personalised serviceÂ
  

• Be a team player with good communication skillsÂ
  

• Ability to work in a high pressured environmentÂ
  

• Excellent attention to detailÂ

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Please note that we believe in flexibility and multi-skilling, and
you may be asked to do different tasks from time to time to enable us to meet
the needs of our guests and colleagues.