Waiter/Waitress (Mandarin speaker) - Fairmont The Red Sea

Raffles & Fairmont Red Sea, positioned
in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access
to a nature-focused resort. With 361 rooms, eleven distinct dining concepts,
including overwater restaurants with views of the Red Sea and the mangroves,
and a spa. The resort will be situated next to an 18 hole championship golf
course, reflecting Fairmont’s association as a world class golf destination.
It will set new standards in sustainable development, positioned on 200km
of untouched coastline, an archipelago of more than 90 unspoiled islands,
dormant volcanoes, rich marine habitat, and ancient archaeological
sites.

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Guest Service Excellence

• Provide courteous,
  professional, and efficient food and beverage service at all
  times.
• Anticipate guest needs, preferences, and expectations to exceed
  satisfaction.
• Present menus proactively and provide detailed
  explanations of dishes and beverages.
• Maintain strong product knowledge,
  including menu items, daily specials, and beverage offerings.
• Handle
  guest feedback professionally and report any concerns to the Manager
  on Duty.

Operations

• Serve and clear food
  and beverage items in a timely and unobtrusive manner.
• Ensure tables
  are properly set, cleared, and reset according to service
  standards.
• Support team members with food running, table service,
  and station refills.
• Act as a link between Front of House and Back
  of House to ensure smooth service flow.
• Follow opening and closing
  checklists to ensure seamless operations.
• Maintain cleanliness
  and organization of service stations at all times.

Financial
& Quality Standards

• Support daily financial targets
  and operational goals of the outlet.
• Follow all financial handling
  procedures as per company guidelines.
• Maintain compliance with LQA,
  Forbes, and guest satisfaction benchmarks.

Health, Safety &
Hygiene

• Ensure full compliance with HACCP and FIFO
  standards.
• Follow all health, safety, and emergency procedures,
  including evacuation protocols.
• Report hazards and maintenance issues
  through the appropriate systems.

Teamwork &
Communication

• Maintain effective communication
  with colleagues and management.
• Attend all briefings, meetings,
  and training sessions as required.
• Support other departments when needed
  and contribute to overall hotel operations.
• Uphold grooming
  and presentation standards at all times.

Additional
Responsibilities

• Perform any additional duties or special
  projects assigned by management.
• Demonstrate accountability
  and ownership within the workplace.
• Contribute to sustainability
  initiatives and responsible operational practices.