Company
Description
Raffles is a collection of luxury hotels and resorts
worldwide, each distinguished by its luxury, elegance and residential charm.
Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark
in its respective city, positioned at the top of its local market and rated
among the very best in the world.
Job
Description
1. Knowledge and Ability
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- To have thorough knowledge of all SOPâs and P&Pâs for Culinary
department - To have thorough knowledge of local rules
and regulations - To have advance knowledge Accor Online
Platforms - To have extensive knowledge of hospitality sector, especially
upper luxury segment - To have thorough knowledge about Raffles brand
values, LQA Standards and Forbes Standards, - Good written and verbal
communication skills in English - Able to develop rapport with colleagues
and management staff - Ability to work cohesively with co-workers as part
of a team - Ability to focus attention on guest needs, remaining calm
and courteous at all times - Ability to promote positive relations
with guests and patrons - Able to exercise good judgement with difficult
guests - Understanding and ability to work in a multi-cultural
environment
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2. Service
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- Foster Raffles Values; Authenticity, Humility, Excellence,
Generosity, Graciousness, Stewardship - Internalize Raffles Brand
personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful - Go
extra mile to make sure every employee's needs are not just met,
but exceeded. - Treat every employee with respect and make them feel
valued - Create relationship with employees that is based on open
and sincere communication which leads to building long lasting trustful
relationships - Go extra mile to make sure every guest needs are not just
met, but exceeded. - Assist and support team members and other departments
in order to ensure a smooth operation - Hire the right talent in the right
position and ensure that existing talents are retained to have employees
who exhibit higher engagement - Save cost and time by following innovative
practices and implementing them to existing processes for adapting changing
conditions - Never fail the Top 5 Service Excellence
- Look
at me - Smile at me
- Talk to me
- Listen to me
- Thank
me
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3. Operations
- Plan
and coordinate the activities of the team to ensure operative
effectiveness. - Ensure par stock levels are maintained by calculating
inventory, ordering and retrieving supplies. - Ensure to contribute
to achieve the objectives set within the culinary department. - Manage
the team to ensure the proper use of equipment and efficient completion of all
tasks. - Monitor grooming and personal hygiene of the team to ensure
that the standards are maintained. - Ensure that the team has been trained
for all safety provisions. - Analyse food costs and determine most
cost-effective recipes while ensuring that standards
are maintained - Identify optimal, cost effective use of the resources
and educate the team on the same. - Monitor the operations of the assigned
function to ensure that the food wastage is minimized. - Â Â Ensure
that all dishes are prepared according to the recipe and to the correct
quantity. - Â To ensure that the section is being kept clean and tidy
at all times as per the standards. - Â Closely communicate with Restaurant
Manager & Assistant Manager, on special functions, booking, menu item
availability, service problems, guest comments and guest preferences. - Â
Ensure to take extra care to prevent the use of contaminated products in any
process of food preparation. - Â Monitor the presentation of food
to ensure that it complies with company standards and set guidelines. - Â
To ensure that Commis chefs receive the appropriate training and optimum
guidance. - Â Ensure that all stocks are kept under optimum conditions
and any anticipated shortages are communicated. promptly to the Executive Sous
chef or Executive chef. - Attend to day-to-day problems and needs
concerning equipment and food supplies. - Ensure to monitor quantity
and quality of food products to ensure compliance with the stand
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4.
Leadership
- Maintain complete knowledge of all F&B services,
contents & preparation methods, outlets and hotel services/features - Be
well versed in hotel fire & life safety/emergency procedures - Attend all
briefings, meetings and trainings as assigned by management - Report
for duty on time always wearing clean and complete uniform - Always
maintain a high standard of personal appearance and hygiene - Perform
other reasonable duties assigned by the assigned by Manager / Management of
the Hotel
5.Values
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- Authenticity
- Humility
- Excellence
- Generosity
- Graciousness
- Stewardship
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SECTION
THREE:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
JOB SPECIFICATIONS
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Position          Â
                                  Â
Demi Chef de partie
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CHARACTERISTICS
REQUIRED
ESSENTIAL
DESIRABLE
PHYSICAL
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- Neat appearance
- Articulate
- Good
Posture
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LANGUAGES
- Oral
and written fluency in English - Local language
QUALIFICATIONS
/
TRAINING
- Post-Secondary Education
or relevant qualifications in Hotel Management
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WORK EXPERIENCE
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- Minimum 2Â year
as Demi chef de partie experience preferably in luxury hotel
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DISPOSITION
Leadership;
Relationships;
Character;
Potential
- Motivator
and self-starter - Displays initiative
- Commitment to professional
values - Team builder
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OTHERS
- Industry
Network - Good training skills