Assistant Reception Manager

Fairmont St. Andrews encapsulates luxury and
this experience begins and ends with our colleagues. Fairmont St Andrews is one
of Scotland’s most iconic 5-star luxury hotels and resorts in the home
of golf.

Our 213-bedroom property is located on the outskirts of St
Andrews, boasting 2 championship golf courses and an award-winning spa
and leisure facility. With multiple food and beverage venues on site, including
our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest
Scottish steak and seafood, we are able to offer our guests a world class
experience for dining and leisure activities, right here
on property.

Within 20 minutes from Leuchars Railway station and 35
minutes from Dundee, we are an easy commute from numerous Scottish
destinations.

Â

Fairmont St Andrews are looking for an Assistant
Reception Manager to help shape unforgettable guest experiences while supporting
and inspiring our Front Office team every day.


What
you’ll be doing

As Assistant Reception Manager, you’ll
be the driving force behind the daily operation of our Front Desk and guest
services. You’ll lead from the front, ensuring every guest interaction
is seamless, personalised, and memorable.

You will:

• Lead,
  motivate and develop a team of Front Office Supervisors and Front Desk
  Agents
• Take ownership of the smooth, efficient running of Front Office
  operations
• Be visible in the lobby during peak times, supporting your
  team and engaging with guests
• Handle guest feedback and resolve
  challenges with confidence and professionalism
• Drive service excellence,
  ensuring brand standards and guest satisfaction targets
  are exceeded
• Support recruitment, onboarding, training and ongoing
  development of your team
• Monitor performance, costs and productivity
  to meet business goals
• Build strong relationships across departments
  to deliver a seamless guest journey
• Bring energy, ideas and personality
  to create a fun and positive working environment