Food and Beverage Sales Executive

At
Sofitel London St James, we redefine luxury by treating a stay as more than just
a temporary pause—it's an opportunity for guests to fall in love with a unique
blend of refined luxury and playful indulgence. Our commitment to excellence
transcends the ordinary, and we invite you to join a team that specialises
in transforming stays into enchanting tales. We take immense pride in creating
a playfully elegant and meaningful experience for both our guests and ourselves.
Our commitment to fostering a workplace culture that values diversity,
encourages professional growth, and recognises individual contributions ensures
that each team member feels appreciated and empowered in their role. Apply now
to embark on a career that transcends expectations and celebrates the art
of hospitality.

As a F&B Sales and Reservations Executive you
will successfully coordinate all aspects of the food and beverage reservations
and events process with the relevant outlets (Wild Honey St James, Bistrot
at Wild Honey, The Rose Lounge, St James Bar, Terrace) including co-ordinating
any special events (Christmas, New Year’s Eve, Easter etc.).

The role will also include proactively cross-selling all outlets, actively
upselling experiences and menus, selling the private dining room of Wild Honey,
maximising food and beverage revenue and above all else create renowned
memorable experiences for our
guests.

RESPONSIBILITIES

Administration:

• With
  support from the host team, enter, amend, confirm, cancel and manage all aspects
  of a reservation (emails, telephone etc) in 7Rooms and all other reservations
  platforms, ensuring that all accurate details are obtained and input accordingly
  and that any amendments are actioned as necessary and in a timely
  manner.
• Manage and configure 7Rooms and all other reservations platforms
  in liaison with the Head of Revenue, F&B Manager, and respective outlet
  managers.
• Quote appropriate menu, room hire and or minimum spend prices
  to obtain optimum yield.
• Ensure future reservations are carefully
  checked against correspondence to events happening in the hotel, and that any
  necessary adjustments are made and communicated to the relevant hotel
  departments (All reservations to be checked a week in advance on a daily
  basis).
• Ensure that all correspondence for reservations are dealt
  with within 24 hours (as timely as possible, depending on the business of
  the respective work period).
• With support and liaison from
  the respective outlet managers and Chefs, coordinate events and reservations’
  organisation.
• Prepare, update and distribute BEOs on a weekly
  basis.
• If necessary, coordinate with the respective outlet managers
  to take care of waitlist to maximise restaurant reservations, as well as manage
  no-show/cancellation fees and policies.
• Prepare contracts, booking
  guarantee forms and payment invoices when necessary.

Financial
and Revenue Responsibilities:

• In conjunction with Food
  and Beverage outlet managers, set availability, turn times, and reservations
  flow to maximise yield.
• Generate and provide weekly forecasts, with
  the aim to achieve and exceed F&B outlets financial objectives and assist
  with the preparation of reporting F&B performance for Revenue Meetings and other
  forecasting purposes.
• In liaison with the sales department, create
  a corporate clientele list and communicate any seasonal deals, packages
  and upcoming F&B offers to local corporate in the aim to maximise revenue
  and sales.

Guest Service
Responsibilities:

• Maintain knowledge of products, menus,
  promotions and communicate to the host and management team that may from time
  to time assist you.
• Maintain knowledge of the competitor set of various
  outlets and how our outlets are differentiated from them in order to demonstrate
  the benefit of dining with us, in liaison with respective outlet
  managers.
• Provide intuitive service, with absolute understanding of our
  guests needs to create exceptional service experiences, that result in lasting
  memories.
• Demonstrate genuine dedication to Sofitel London St James
  and show a commitment to consistent quality in our products
  and services.