Reservation Agent

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Turkey, Istanbul
Job Description

Company
Description

Raffles Hotels & Resorts is a world-renowned luxury
hospitality brand, known for timeless elegance, legendary service,
and unforgettable guest experiences. Each Raffles hotel is more than
a destination — it is a story waiting to be discovered.

At Raffles
Istanbul, modern luxury meets the rich spirit of a city where continents
connect. With effortless grace, contemporary design blends with traditional
elegance, creating a unique sense of place that mirrors Istanbul’s vibrant
energy and deep history.Perched above the Bosphorus, within the heart of Zorlu
Center — Istanbul’s hub for art, fashion, and gastronomy — Raffles
Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing
the shimmering waters and three iconic bridges between Europe and Asia. Here,
every moment is transformed into an extraordinary memory, shaped by genuine
warmth, sophistication, and heart.

Joining Raffles means joining a brand
with a rich history, a prestigious reputation, and limitless opportunities
for growth. You will be part of a global family where your talents
are recognized, your individuality celebrated, and your career supported.

Discover your potential and craft a rewarding future with Raffles.

At
Raffles, this journey is guided by a clear philosophy:

  • Start
    with Respect — Respect creates a foundation for positive
    relationships.
  • Belonging follows — When people feel respected,
    they are more likely to feel they belong.
  • This leads to Integrity —
    A sense of belonging inspires trust and a deep commitment to doing what’s
    right.
  • Empowerment then becomes possible — With trust and integrity
    in place, people feel empowered to make decisions and take
    action.
  • Finally, this journey brings us to Excellence — Empowerment
    fosters the motivation and confidence needed to achieve our highest
    standards.

Job
Description

We are seeking passionate, guest-oriented team member
with strong communication skills, attention to detail, and a proactive mindset
to join our luxury hospitality team. Ideal candidate should have at least 1 year
of experience in Reservations and PBX, proficiency in Opera, and the ability
to thrive in a dynamic, positive work environment.


class='jobad-qualifications'>Qualifications

  • Passion for luxury
    hospitality and exceptional service
  • Strong interpersonal
    and communication skills
  • Attention to detail and commitment
    to excellence
  • Ability to work as part of a diverse, dynamic
    team
  • Previous experience in a luxury hotel environment is
    an asset
  • A proactive, solution-oriented approach
  • Minimum of 1
    year experience in Hotel or Resort, as Reservations & PBX Agents.
  • Strong
    knowledge of Opera & Microsoft Office
  • Proficiency in organizational
    planning with the ability to multi-task
  • Must be guest service
    oriented
  • Self-motivated, creative and confident, with a highly energetic
    personality
  • Degree in Tourism Management, Hotel Management, or a related
    field
  • A team player with a positive attitude

class='jobad-additionalinformation'>Additional Information

Privacy
Notice for Job Applicants

Zorlu Yapı Yatırım Anonim Şirketi Zorlu
Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2
İç Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the
"Company" / "Zorlu"), places the utmost importance on the protection of your
personal data.

Accordingly, our Company processes the personal data of job
applicants in full compliance with the provisions of the Personal Data
Protection Law No. 6698 (the "Law" / "PDPL").

For detailed information
on how your personal data is processed, please refer to our Privacy Notice
for Job Candidates.

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