Restaurant Hostess

Raffles Hotels &
Resorts

The Birthplace of stories and legends since
1887, Raffles is a legendary brand, steeped in history and loved by generations
past, present and future.  Raffles, at distinguished landmark addresses around
the world, is the vibrant heart of its destination, curating experiences
that are culturally enriching, intellectually stimulating and always respectful
of local communities, heritage and the environment.Â

Raffles Dubai

An architectural
surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers
the luxury of city-centre space, impeccable service and sophisticated Asian
style. A 15-minute drive from Dubai International Airport, it is ideally located
in the business and shopping district, adjacent to Wafi Mall and close to
the magnificent Khan Murjan souk and the convention
centres.

About the Application Process:

At Raffles, we want to bring out your highest
potential. Shortly after applying, you will receive an email from our partner
AssessFirst prompting you to create a profile and complete a questionnaire.
This is a mandatory step for your candidacy to be considered as it enables us
to explore your compatibility with this role and our culture of luxury
excellence.

We invite you to join the world of luxury hospitality
at Raffles Dubai as our new Restaurant Hostess
to provide an appropriate welcome at Azur Restaurant and Solo Italian
Restaurant for guests, to handle table reservations and effectively control
the flow of guests. This position reports to Supervisor.

KEY ROLES
& RESPONSIBILITIES

• Provide a warm and friendly welcome,
  leading guests and seating them at their table
• Take telephone bookings
  and maintain a clear and organized reservationsÂ
• Assist in the set-up
  of tables and displays
• Maintain and update guest database
• To
  ensure full knowledge and understanding of LQA and Hotel Standards and
  to implement them in all interactions
• Be attentive to guests and resolve
  their complaints where possible, reporting all incidents to Supervisor/Assistant
  Manager/Manager
• To undertake service training lead by the outlet
  Departmental Trainer/ Supervisor/Assistant Manager/Manager to ensure full
  capability in understanding and executing service standards
• To ensure
  that all reports related to the outlet are well maintained and completed as per
  schedule and in a timely manner
• To support the service team during times
  of need/crunch in service in the following areas, but not limited to: section
  holding, coffee station, back area and mis en place etc.
• Maintain
  cleanliness of hostess station and surrounding areas, as well as of all
  menus
• Maintain good working relationship with own colleagues, and all
  other departments
• Correct preparation of all necessary operational
  material in the back office
• Learn safety, sanitation and hygiene
  policies
• Present check to guests and perform cashiering function if
  needed
• Effectively control guest flow in the restaurant ensuring maximum
  turnover
• Train staff in hostess standards
• Ensure the restaurant
  is ready to receive guests prior to opening and that both staff and tables
  are ready in line with opening standards
• Carry out any other duties
  as and when assigned by the Management of the Hotel
• Assist other Food &
  Beverage Outlets in their operations within peak times when needed

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