Job Description
Company
Description
Pullman Khao Lak Resort (253 keys) is situated on Bang
Muang Beach, with a gently sloping white sand beach, turquoise waters of
the Andaman Sea and beauty of Khao Sok National Park. Â It is approximately
a 90-minute drive from Phuket International Airport and about 20 km from Khao
Lak city center. The architecture of the 5-star hotel resort is Sino Portuguese
inspired with handcrafted local materials that celebrate the heritage of Khao
Lak. The resort offers well appointed suites and pool villas, a kids club, 2
pools, 2 restaurants and bars.
Job
Description
Pullman Khao Lak Resort is seeking an experienced
General Manager to lead our hotel operations in Khao Lak, Phang Nga, Thailand.
In this pivotal leadership role, you will oversee all aspects of the resort's
performance, drive strategic initiatives, and create an exceptional experience
for both guests and staff. The ideal candidate will demonstrate strong business
acumen, decisive leadership, resilience and a commitment to operational
excellence in the hospitality industry.
- Provide strategic leadership
and direction for all resort operations, ensuring alignment with Pullman brand
standards and corporate objectives - Oversee financial performance,
including budget development, revenue management, cost control, and P&L
accountability - Manage and motivate a diverse team of department heads
and employees, fostering a culture of excellence, accountability, and continuous
improvement - Develop and implement strategies to maximize occupancy
rates, revenue, and guest satisfaction metrics - Ensure exceptional guest
experiences by maintaining high service standards and addressing guest concerns
with professionalism and efficiency - Oversee resort maintenance, safety,
and compliance with all local regulations and international hospitality
standards - Build and maintain strong relationships with key stakeholders,
including corporate partners, local community, and tourism
organizations - Analyze market trends and competitive positioning
to identify opportunities for business growth
and differentiation - Conduct regular performance reviews and implement
employee development programs to enhance team capabilities
class='jobad-qualifications'>Qualifications
- Minimum 5-10 years
of progressive management experience in the hospitality industry, with at least
2-5 years in a General Manager or senior leadership role, with resort
experience - Proven track record of successfully managing hotel operations
and achieving financial targets - Strong financial acumen
with demonstrated ability to manage budgets and analyze financial
statements - Strong sales acumen to drive business
and profitability - Excellent leadership and people management skills
with the ability to inspire and develop high-performing
teams - Outstanding communication and interpersonal skills with
the ability to engage effectively with guests, staff,
and stakeholders - Customer-focused mindset with a commitment
to delivering exceptional guest experiences - Experience working in Thai
business culture - Fluency in English; proficiency in Thai language
is a plus - Ability to work flexible hours, including evenings
and weekends as required
class='jobad-additionalinformation'>Additional
Information
- Employee benefit card offering discounted rates
at Accor hotels worldwide. - Develop your talent through Accorâs
learning programs. - Opportunity to grow within your property and across
the world! - Ability to contribute to the community and make a difference
through our Corporate Social Responsibility and Environmental, Social,
and Governance (ESG) activities.
