Director of Sales

A
breaker of boundaries, the hotel is ideally placed between the mavericks
of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most
up-and-coming neighbourhood, featuring barista cafes, world-class eateries
and bars, art galleries and independent boutiques. Now Mondrian arrives at
the top of that hill.

What do we expect
from you?

Lead and manage all sales related activities
with focus of forging long-term customer relationships to ensure that Room
revenues on the relevant segments meet or exceed budget in order to maximize
revenue and profits, and to improve the hotel’s performance in
the marketplace. Responsible for directing, coordinating, training
and supervising the sales team in all sales-related activities, including direct
sales efforts, follow-up and proper sales administration. He/she is also
responsible for growing existing accounts and generating new business He/she
is Accountable to General Manager for the hotel.

How your
day looks like:

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• Direct and manage all
  group, transient, and sales activities to maximize revenue for the area hotels
  within their scope of responsibility
• Works with management team
  to create and implement sales plan addressing revenue, customers and segments
  managed by individual sales team members.
• Prepare, implement and compile
  data for the strategic sales plan, monthly/annual SMART goals, annual goals,
  sales budget, forecasts and other reports as directed/required
• Together
  with Director of Revenue Management, develop rates, group ceilings
  and deployment strategies through review of competitive data, demand analysis
  and mix management
• Implement promotions and offers
• Recruit,
  direct, manage, train and counsel sales employee to ensure maximum revenue
  potential
• Lead, direct and participate in sales presentations,
  and client meetings
• Conduct and attend daily business review meetings,
  weekly strategic sales meetings, management meetings and other meetings
  as required/ requested
• Represent the hotel in the community and industry
  organizations and events when applicable
• Recommend, supervise,
  administer and ensure timely completion of all activities of the Sales
  Department
• Develop a complete knowledge of company sales policies
  and SOP’s, and ensure knowledge of and adherence to those policies by
  the sales team
• Develop and maintain market awareness to ensure ability
  to predict revenue opportunities and set proactive strategies
• Recommend
  and monitor sales goals and maximize revenue
• Operate the Sales
  Department within established sales expense budget
• Initiate and follow
  up on sales leads
• Monitor production of all top accounts and evaluate
  trends within said market; ensure sales employee is held accountable for
  those accounts within their respective territories
• Coordinate all
  non-group transient sales and catering solicitations to maximize market
  mix
• Administer training in the Sales department

Monitor all
day-to-day activities of direct reports

• Assist in the preparation
  of required reports in a timely manner
• Conduct weekly sales meetings
  and daily line ups
• Conduct regular business review meetings with Sales
  employee and General Manager
• Be familiar with all Mondrian Singapore
  Duxton sales policies and selling techniques with an emphasis on maximizing
  occupancy, Average Daily Rate (ADR) and Food & Beverage revenue
• Conduct
  all Sales Team performance reviews

• Motivate, coach, counsel
  and discipline all Sales department personnel aligned with Mondrian Singapore
  Duxton policies and code of conduct
• Conduct a professional, thorough
  site inspection of the hotel with clients, exhibiting key features and benefits
  of the property, and ensure that all Sales Managers conduct thorough site
  inspections
• Develop strategies to increase and maximize market share
  from competitors

How do I deliver
this?

• Tell it like it is-
  Authentic, honest, you mean it, sincere,
  true.
• Have fun and make friends - fun,
  energetic, whimsical, upbeat, “wink", casual.
• I've got
  your back- Accountable, responsible, makes up for own
  promises, knows how to take ownership, follows - thru,
  dependable.
• Play to win - Original,
  cutting edge, new, "outside the box”; open to new possibilities,
  different.
• Right here, right now -
  Attentive, detail-oriented, always focused, always in
  the moment, precise, owns the guest.