Job Description
Company
Description
Experience luxury, adventure, and the great outdoors
at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your
backyard. Take your career to new heights while surrounded by breathtaking
landscapes, world-class hospitality, and endless opportunities to explore.
This is more than just a job, itâs a chance to live, work, and thrive in
a place like no other. Join us and make every day an unforgettable
adventure!
Fairmont Jasper Park Lodge is in the midst of a multi-phase
resort transformation, including all new venues, refreshed spaces, and evolving
service models. Restaurant, Bar & Guest Services teams will be working in newly
renovated spaces, with updated layouts, technology, and guest flow.
This
role is best suited for individuals who are comfortable with change, open
to learning new service standards, and energized by being part of a luxury
environment that is actively evolving.
class='jobad-jobdescription'>Job Description
We invite you to join
the world of luxury hospitality atâ¯Fairmontâ¯Jasper Park Lodge,â¯asâ¯our
new Adventure Center Associate.
As an Adventure Centre Associate, you will ensure guests feel welcomed, valued,
and inspired to explore. Act as a brand ambassador who elevates every
interaction through genuine engagement and anticipatory service.Â
What you will be doing:â¯â¯â¯Â
Reporting
to theâ¯Recreationâ¯Manager, responsibilities and essential job functions
include but are not limited to the following:â¯â¯Â
- Consistently
offer professional,â¯friendlyâ¯and engaging serviceâ¯Â - Follow
departmental policies,â¯proceduresâ¯and service standardsâ¯Â - Deliver
intuitive, refined, and personalized service consistent with Forbes-level
standards - Serve as a knowledgeable ambassador of resort activities,
local history, and the natural environment - Curate and lead engaging
outdoor experiences including interpretive history tours, nature walks, guided
hikes, bike excursions, and boat tours - Maintain cleanliness
and presentation of the adventure center, retail store (Embark)Â and the winter
activities center (seasonal), following daily checklists - Ensure clear
and detailed information bout Jasper, the destination, all available
activities are shared with guests and visitors.  - Assist with resort
activities and special events as required - Familiarize guests
and colleagues with Recreation facilities and programming - Conduct
guided tours and assist with group requests.  - Process transactions
efficiently - Adhere to hotel vehicle handling and safety policies whenÂ
operating hotel or guest vehicles - Act as first responder for any
incidents and accidents while on duty  - Embrace the Fairmont brand
promise and luxury in your role and in all your interactions.â¯Â
- Foster an inclusive environment where every individual feels valued
and respectedâ¯Â - Other duties as assigned
class='jobad-qualifications'>Qualifications
Your experience
and skills include:â¯Â
- Experience with outdoor activities
such as kayaking, canoeing, biking, and hiking required - Retail
experience considered required - Comprehensive background checkÂ
required - Current First Aid and CPR certification requiredÂ
- Pleasure Craft Operator Card requiredÂ
- Pro Serve
certification required - Strong sales abilities is an asset Â
- Excellent communication and organizational skillsÂ
- Strong
interpersonal and problem-solving abilities - Highly responsible
and reliable - Ability to work well under pressure in a fast-paced
environment - Ability to work cohesively within a team with minimal
supervision - Guest-focused mindset, remaining calm and courteous
at all timesÂ
Additional
Information
Job Perks & Benefits:Â Join our team
and enjoy a range of exclusive colleague perks, including complimentary
upgrades, extended stays, discounted stays across Fairmont & Raffles properties,
special dining and wellness discounts, and added luxuries to enhance your
experience. We believe in taking care of our team, ensuring that your hard work
is rewarded with exceptional benefits. In addition, Â
What
is in it for you:Â
- Starting rate of pay: $18.44/hourÂ
- Subsidized staff accommodation provided on-site for full time status
employees  - One complimentary meal per shift in our staff cafeteria
(additional meals can be purchased for $4/meal)  - Comprehensive
benefits package (Medical, Vision & Dental) including extended benefits like;
Mental Health, Orthodontics for full time permanent status employees Â
- Defined Contribution Pension Plan with employer matching up to 5%
of annual earnings for full time permanent status employees  - Employee
travel program with discounts on room rates as well as on food & beverage
at Fairmont & Accor properties world-wide  - Access to the Mountain
Explorer Travel Program â exclusive room rates for colleagues, which includes
50% off all food & beverage when staying at Fairmont Resorts in Lake Louise,
Banff & Whistler  - Discounts while using our resortâs Food &
Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf
Courses.
About the Application Process:Â Â At
Fairmont, we want to bring out your highest potential. Shortly after applying,
you will receive an email from our partner AssessFirst prompting you to create
a profile and complete a questionnaire. This is a mandatory step for your
candidacy to be considered as it enables us to explore your compatibility
with this role and our culture of luxury excellence.Â
Apply
Today:Â Whether you're just launching your career or looking for a new
adventure, we invite you to visit
rel="noopener noreferrer">https://www.jasperparklodgejobs.com  to learn
more about Fairmont Jasper Park Lodge and the extraordinary opportunities
that exist within our resort!
Want to learn more about this opportunity?
View the complete job description by clicking this link:Â
href="https://accor-my.sharepoint.com/:b:/p/prakul_khera/IQAoEwY83hBwSa6IOw6f1GrzAXPNPg1KcU-074TExSKvgQI?e=vPiOMT"
rel="noopener noreferrer">Adventure Center Associate.pdf
We encourage
you to let us know if you require any accommodations through the application
or recruitment process, and we will work with you to meet your needs. Persons
who anticipate needing accommodations for any part of the application
or interview process may contact, in confidence:
href="mailto:JPL.careers@fairmont.com" rel="noopener
noreferrer">JPL.careers@fairmont.comÂ
