Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental Al
Faisaliah Riyadh– Located in the heart of the city and setting new standards
for luxury, Al Faisaliah Hotel is one of the most sought-after addresses
in Saudi Arabia.
Its timeless elegance, central location and panoramic views are complemented
by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian
experience.
About the job
Based at the Mandarin
Oriental Al Faisaliah Riyadh within the Sales Department in Riyadh,
the Corporate Sales Manager is responsible for Ensures comprehensive
and complete coverage of own sales portfolio, covering all levels of accounts
and all revenue streams within the account for a comprehensive client servicing,
achieving targets and maximum productivity. Manages activities related to
the sales functions with a focus on building long-term, value-based customer
relationships that enable achievement of property sales objectives. Achieves
personal booking goals and makes recommendations on booking goals. Track record
in exceeding targets with the ability to identify, implement and execute sales
strategies and account plans.
As Corporate Sales Manager,
you will be responsible for the following duties:
It is part
of your role to understand and disseminate/communicate all corporate and hotel
policies and standard operating procedures to the colleagues.
- To
acquire, develop and manage local corporate business and government accounts
according to the set business mix strategy. - Ensures maximum acceptance
in RFPs. - To acquire, develop and manage business travel agent accounts
(BTA) according to the set business mix strategy. - To constantly monitor
the market and the competition and report on threats and opportunities.
- To provide accurate and timely reporting on segment and account
production and propose tactics and strategies to improve revenue or avoid
shortfalls. - Implements and executes all sales objectives and action
plans to reach and exceed targets set. - Quotes and negotiates prices
with customers for transient, long stay and group business with established
parameters. - Establishes and maintains files of major accounts
and ensures maintenance of the accounts in the management system.
- Understands the overall market, including competitors’ strengths
and weaknesses, economic trends, supply and demand, and knows how to sell
against them. - Ensures that selling strategies are adhered to during
negotiations and maximizes upselling opportunities whenever possible.
- Gain an understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business, business
issues and concerns to offer a better business solution. - Cross sells
brand across MOHG portfolio through the MObilize program.
- Supports customer loyalty and property’s brand standards by delivering
service excellence throughout each customer experience. - Services our
customers in order to grow share of the account. - Builds strong
relationships with customers, Guests and Team Members in order to gain full
understanding of their needs and work to serve them effectively - Sets
a positive example for the sales, Reservations and conference sales teams.
- Handles guest complaints and disputes.
As
Corporate Sales Manager, we expect from you:
Achieves financial targets and monitors progress of team’s sales objectives
targets through supervision and guidance to ensure team also achieves financial
targets in all revenue streams.
- Ensures the team understand
and achieves all KPIs related to the department. - Attend trade shows
and fairs and ensures coverage in all key feeder markets.
Our commitment to you
- Learning & Development.
Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of
the #MOfamily, you can stay with us wherever you go in the world. The MOstay
programme offers complimentary nights and additionally attractive rates on rooms
for you and your loved ones. - Heath & Colleague Wellness. Finding
the right work-life balance is important.
Your wellbeing matters to us. A variety of health benefits and wellness
programmes are offered to all our colleagues, globally. - Retirement
Plans. When you show commitment to us, we reciprocate. We offer different
retirement plans depending on the length of your service and your role.
Benefits:
- A
competitive salary. - A competitive incentive.
- Health
insurance.
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