Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental,
Suzhou is an upcoming luxury urban resort set on the east bank of Jinji
Lake, within Suzhou’s emerging Central Business District.
Scheduled to open in 2026, the property has been designed as a low‑rise lakeside
sanctuary surrounded by landscaped gardens, parks, and waterfront walkways,
while offering direct access to nearby commercial and retail areas.
The
hotel will feature 146 elegantly crafted guestrooms and suites, many
with private balconies overlooking Jinji Lake and Suzhou’s skyline. Guests
will enjoy a selection of dining experiences including three restaurants,
a lounge, bar, and cakeshop, along with al fresco options set within tranquil
garden spaces.
About the job
W are looking
for a transformative Director of IT who will be responsible for shaping
and nurturing a workplace culture that attracts, inspires, and supports
colleagues at every stage of their journey. This role focuses on developing
a positive, inclusive, and high-performing environment that reflects the values
and vision of the resort.
As Director of IT, you
will responsible for the following duties:
- Develop and execute the property’s IT strategy, ensuring alignment
with operational goals, guest experience standards, and long-term business
objectives. - Oversee the daily operation and security of all IT systems,
including network infrastructure, servers, PMS, POS, telephony, Wi-Fi,
and guest-facing technologies. - Ensure robust data protection
and cybersecurity protocols are in place, continuously monitored, and regularly
updated to protect all sensitive information. - Manage IT projects
and system upgrades, coordinating with internal teams and external vendors
to ensure smooth implementation and minimal disruption. - Provide
responsive IT support to all departments, ensuring timely resolution
of technical issues and maintaining operational continuity. - Lead the
IT budget planning and asset management, including procurement, software
licensing, contract negotiation, and cost efficiency. - Ensure full
compliance with legal, corporate, and regulatory requirements, such as data
privacy laws (e.g. GDPR) and payment security standards (e.g. PCI-DSS).
- Train and guide property teams on IT systems and digital tools, promoting
user competence and digital literacy across the organization.
- Collaborate closely with department heads to understand their technology
needs and identify digital solutions that enhance efficiency and service
delivery. - Stay updated on technology trends in hospitality, evaluating
and recommending innovations that improve operations, guest experience,
and security.
As Director of
IT we expect from you:
- Proven
experience in a senior IT leadership role, preferably within luxury hospitality
or multi-outlet operations. - Strong knowledge of hospitality systems
such as PMS, POS, CRM, VOIP, and guest-facing technologies. - Expertise
in IT infrastructure, network security, and data protection best practices.
- Excellent project management skills and the ability to lead complex system
integrations or migrations. - A strategic mindset with hands-on
capabilities and a solution-driven approach. - Strong leadership
and communication skills, with the ability to collaborate across all levels
and departments. - High level of discretion, reliability, and commitment
to confidentiality and data integrity. - Ability to thrive in
a fast-paced, guest-focused environment with high service expectations.
- Fluency in English; additional languages are an advantage.
- Degree
in Information Technology, Computer Science, or a related field; certifications
in cybersecurity or network administration are a plus.
Our commitment to you:
- Learning &
Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When
you work as hard as our colleagues do, it’s important to take time off. As
a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague
Wellness. Finding the right work-life balance is important. Your
wellbeing matters to us. A variety of health benefits and wellness programmes
are offered to all our colleagues, globally.
We’re Fans.
Are you?
