Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental,
Suzhou is an upcoming luxury urban resort set on the east bank of Jinji
Lake, within Suzhou’s emerging Central Business District.
Scheduled to open in 2026, the property has been designed as a low‑rise lakeside
sanctuary surrounded by landscaped gardens, parks, and waterfront walkways,
while offering direct access to nearby commercial and retail areas.
The
hotel will feature 146 elegantly crafted guestrooms and suites, many
with private balconies overlooking Jinji Lake and Suzhou’s skyline. Guests
will enjoy a selection of dining experiences including three restaurants,
a lounge, bar, and cakeshop, along with al fresco options set within tranquil
garden spaces.
About the job
We are looking
for a strategic Commercial Director who will lead all revenue-generating
functions, including sales, marketing, revenue management, and distribution.
This role is responsible for driving business growth, optimizing profitability,
and aligning commercial efforts with market trends and brand positioning.
Through strategic planning and cross-departmental collaboration, the Director
ensures the hotel achieves its commercial targets. This position reports to
the General Manager.
As Director of Commercial Strategy, you
will responsible for the following duties:
- Develops the hotel’s commercial strategy and business outlook in line
with brand guidelines. - Collaborates with the Director of Revenue
on pricing, inventory management, channel distribution, and market segmentation
strategies. - Defines sales strategies and coordinates efforts between
Regional Sales Offices, Corporate Revenue Management, Marketing &
Communications, and on-property leadership. - Communicates and implements
commercial strategies, adapting them as market conditions evolve. - Works
with Marketing & Communications to develop targeted marketing propositions
and campaigns. - Identifies future revenue opportunities and communicates
strategies to sales and marketing teams. - Evaluates effectiveness
of sales channels and optimizes budget allocation accordingly. - Monitors
competitors’ activities, including pricing, offers, renovations,
and inventory. - Manages the annual sales budget and controls
expenditures through monthly forecasts. - Prepares the hotel’s annual
budget and marketing plan in collaboration with Marketing and Revenue
teams. - Analyzes business trends, booking pace, market share,
and competitor performance regularly. - Communicates key local events
and implements event-specific revenue strategies. - Ensures timely
and accurate processing of reservation inquiries to capture demand data.
- Utilizes reservation, sales, and revenue management systems (e.g., SynXis,
IDeaS, Delphi) effectively. - Demonstrates strong business acumen
with the ability to analyze financial statements, revenue reports, and market
data.
As Director of Commercial
Strategy we expect from you:
- Proven
experience in commercial strategy, sales, or revenue management within
the luxury hospitality sector. - Strong leadership and cross-functional
collaboration skills. - Excellent analytical abilities with experience
in data-driven decision making. - Deep understanding of market trends,
competitor analysis, and customer behavior. - Demonstrated success
in driving revenue growth and achieving commercial targets. - Expertise
in budgeting, forecasting, and financial analysis. - Strong communication
and negotiation skills. - Proficiency with hotel sales and revenue
management systems (e.g., SynXis, IDeaS, Delphi). - Ability to manage
multiple projects and lead diverse teams. - Degree in Hospitality,
Business Administration, Marketing, or a related field preferred.
- Fluency in English; additional languages are a plus.
Our commitment to you:
- Learning &
Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously - MOstay. When
you work as hard as our colleagues do, it’s important to take time off. As
a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague
Wellness. Finding the right work-life balance is important. Your
wellbeing matters to us. A variety of health benefits and wellness programmes
are offered to all our colleagues, globally.
We’re Fans.
Are you?
