Floor Butler Supervisor

Negotiable
Experience
3-5 years
Job Type
Full Time
Location
Thailand, Bangkok
Job Description

Mandarin Oriental, Bangkok is looking for a Floor Butler Supervisor to join
our team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.


Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury
hotel on the Chao Phraya River.

It features 331 rooms and suites, a unique selection of 15 restaurants
and lounges and premier amenities, including a spa, sports centre, a daycare
and a Thai cooking school. Listed on the Stock Exchange of Thailand in 1988,
it is managed by Mandarin Oriental Hotel Group, with Italthai as a principal
shareholder.

As Floor Butler Supervisor, you will
be responsible for the following duties:

  • To serve guests according
    to the hotel standard.
  • To be equipped with hotel and housekeeping
    information.
  • To be equipped with Thai culture and Asian heritage
    and information of tourism attractions.
  • To maintain hotel’s materials
    and reputation.
  • To be familiar with fire procedure.
  • To prepare
    drinks and snacks for the guests.
  • To replenish supplies.
  • To
    summarize the mini-bar sales report.
  • To periodically check guestroom
    bars.
  • To maintain immaculate guestroom and adjacent public area.

  • To ensure the maximum efficiency of performance from all subordinates.

  • To train subordinates how to keep high standards.
  • To inspect
    guestrooms to ensure that they reach the standard.
  • To communicate
    with guest.
  • To report and prepare handovers.

As
Floor Butler Supervisor, we expect from you:

  • At least 3 years in
    a similar position.
  • Strong organizational and multitasking skills,
    with the ability to perform well in a fast-paced environment.
  • Active
    listening and effective communication skills.
  • Flexibility to work
    in shifts and team player.
  • Excellent presentation and proactive
    communication skills in both verbal and written in English
    and Thai.

Our commitment to you


  • Learning & Development. Your success is our success. We craft unique
    learning and development programmes for various stages in your career so
    that you grow, continuously.
  • MOstay. When you work as hard as our
    colleagues do, it’s important to take time off.

    As a member of the #MOfamily, you can stay with us wherever you go in the world.
    The MOstay programme offers complimentary nights and additionally attractive
    rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness.
    Finding the right work-life balance is important. Your wellbeing matters to
    us. A variety of health benefits and wellness programmes are offered to all our
    colleagues, globally.

We’re Fans.

Are you?

Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.