Director of People & Culture

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

About the job

We
are looking for an empowering Director of People & Culture who will
be the business partner to the General Manager and Leadership team, responsible
for translating business strategies into relevant and actionable People &
Culture plans.

You will be responsible for building a cohesive People &
Culture Team with competencies to deliver value-added HR solutions, which
will create the Mandarin Oriental culture to attract, retain and engage talents
with an emphasis on creating colleague experiences that replicates the ones
that Mandarin Oriental would expect our guests to experience and to identify key
performance measures to track the return on investment of People & Culture
programs and services.

As Director of People & Culture, you will
be responsible for the following duties:

• Formulation
  and implementation of the People & Culture strategy related to the hotel’s daily
  operational needs ensuring consistent guest services, colleague productivity,
  and safety while constantly striving for improvement.
• Formulation
  and implementation of the hotels involvement in the local community together
  with members of the Leadership Team.
• Development of colleagues through
  coaching, mentoring and general communications.
  
  To use the Balanced Score Card and other appraisal formats as tools for goals
  and target settings and to engage in feedback.
• Partner with the Senior
  Management team to devise, communicate and implement organizational structure,
  People & Culture programmes and activities that support ongoing business needs
  and deliver business outcomes.
• Provide effective tools and processes
  within the employee life cycle in the areas of recruitment, selection
  and orientation, learning and development, performance management, talent
  management and compensation and benefits programmes with the goal to attract
  and retain enthusiastic, and skilled colleagues who will deliver exceptional
  guest/colleague experiences in line with our brand promise.
• Develop
  a strategy for talent acquisition and recruitment taking into consideration
  the local nuances as well as retention of key colleagues.
• Define
  and communicate relevant HR and People & Culture metrics and/or KPIs to track
  the return on investment of programmes and services.
• Keep abreast
  of newest trends and innovations in the marketplace and be aware
  of competitors.
• Responsible for the compliance of relevant local labour
  laws and legislations.
• Act as the agent of continuous transformation,
  shaping processes and a culture that together improve the organisation’s
  capacity for change.
• Provide an infrastructure of planned training
  and development activity that meets the hotel, company and the individual.


• Responsible in driving the rationalisation of both the fixed and variable
  Human Resources expenses. Ensure alignments with the financial objectives
  and forecasts.

As Director of People & Culture, we expect
from you:

• Extensive Human Resources Experience in Hospitality
  operations. Experience in Luxury Hotels preferred.
• Excellent leadership
  skills. Able to partner with General Manager and leadership team to foster our
  Mandarin Oriental People & Culture agenda.
• Effective communication
  skills both written and spoken, in English and Vietnamese, with strong
  presentation skills.
• Ability to assemble, analyse, understand
  integrated spreadsheets, and complex information.
• Prioritisation
  and organisational skills necessary to meet deadlines and project
  execution.
• Knowledgeable of local legislation and processes
  and proficiency in payroll and HR systems.

Our commitment
to you:

• Learning & Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of
  the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.
• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.

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