Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Hangzhou
is a forthcoming five-star luxury hotel set within the prestigious Westlake 66
mixed-use development, near the UNESCO-listed West Lake.
Scheduled to open in 2026, the hotel will feature 194 elegantly designed
guestrooms and suites, complemented by four restaurants and bars, extensive
meeting and event spaces, and world-class wellness facilities including
a signature spa, fitness centre, and indoor pool. Blending contemporary
sophistication with cultural heritage, the hotel is designed as a serene retreat
in one of China’s most vibrant cities, offering seamless access to Hangzhou’s
key business districts and leisure attractions.
About the job
We
are looking for a strategic Commercial Director who will lead all
revenue-generating functions, including sales, marketing, revenue management,
and distribution. This role is responsible for driving business growth,
optimizing profitability, and aligning commercial efforts with market trends
and brand positioning. Through strategic planning and cross-departmental
collaboration, the Director ensures the hotel achieves its commercial targets.
This position reports to the General Manager.
As Director of Commercial
Strategy, you will responsible for the following duties:
- Develops
the hotel’s commercial strategy and business outlook in line with brand
guidelines. - Collaborates with the Director of Revenue on pricing,
inventory management, channel distribution, and market segmentation
strategies. - Defines sales strategies and coordinates efforts between
Regional Sales Offices, Corporate Revenue Management, Marketing &
Communications, and on-property leadership. - Communicates and implements
commercial strategies, adapting them as market conditions evolve. - Works
with Marketing & Communications to develop targeted marketing propositions
and campaigns. - Identifies future revenue opportunities and communicates
strategies to sales and marketing teams. - Evaluates effectiveness
of sales channels and optimizes budget allocation accordingly. - Monitors
competitors’ activities, including pricing, offers, renovations,
and inventory. - Manages the annual sales budget and controls
expenditures through monthly forecasts. - Prepares the hotel’s annual
budget and marketing plan in collaboration with Marketing and Revenue
teams. - Analyzes business trends, booking pace, market share,
and competitor performance regularly. - Communicates key local events
and implements event-specific revenue strategies. - Ensures timely
and accurate processing of reservation inquiries to capture demand data.
- Utilizes reservation, sales, and revenue management systems (e.g., SynXis,
IDeaS, Delphi) effectively. - Demonstrates strong business acumen
with the ability to analyze financial statements, revenue reports, and market
data.
As Director of Commercial Strategy we expect from
you:
- Proven experience in commercial strategy, sales, or revenue
management within the luxury hospitality sector. - Strong leadership
and cross-functional collaboration skills. - Excellent analytical
abilities with experience in data-driven decision making. - Deep
understanding of market trends, competitor analysis, and customer behavior.
- Demonstrated success in driving revenue growth and achieving commercial
targets. - Expertise in budgeting, forecasting, and financial
analysis. - Strong communication and negotiation skills.
- Proficiency with hotel sales and revenue management systems (e.g., SynXis,
IDeaS, Delphi). - Ability to manage multiple projects and lead diverse
teams. - Degree in Hospitality, Business Administration, Marketing, or
a related field preferred. - Fluency in English; additional languages
are a plus.
Our commitment to you:
- Learning &
Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
