IT Supervisor

Are you a master of craft? Do you thrive in a team that succeeds
together, demonstrating integrity and respect while acting responsibly? Do
you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognized for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury
hotel set within the lush Ayala Triangle Gardens, at the prestigious corner
of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 276 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role
Mandarin
Oriental Makati is seeking a dedicated IT Supervisor to join our pre-opening
team. Reporting to the IT Manager, this role is vital in ensuring the smooth
day-to-day operation of the hotel’s technology systems. The IT Supervisor
will provide frontline support to colleagues and guests, assist with system
maintenance, and help implement Mandarin Oriental Hotel Group (MOHG) standards
across all IT functions.

Key Responsibilities

• IT Operations & Support:
  - Deliver daily
  IT support to colleagues and assist with guest technology needs.
  -
  Troubleshoot and resolve hardware, software, and network issues, escalating
  complex matters to the IT Manager or vendors.
  - Carry out routine IT tasks,
  including infrastructure checks, endpoint device maintenance, and monitoring
  of core hotel applications.
  - Configure and maintain telephony systems
  to support hotel operations.

• Audio Visual & Event Technology:
  
  - Provide IT and AV support for meetings, events, and guest functions.
  -
  Assist with event technology setup and coordinate AV requirements as delegated.
  

• Team &
  Resource Support
  - Assist the IT Manager in scheduling daily assignments
  and managing team resources.
  - Provide guidance and training to colleagues
  on basic IT processes and system use.

• Project & Change Support
  - Support
  the implementation of new systems and upgrades during the pre-opening phase.
  
  - Assist in managing change requests and ensuring smooth transitions
  with minimal disruption.
  - Coordinate with vendors to resolve technical
  issues efficiently.

• Cybersecurity & Compliance
  - Help implement
  cybersecurity measures, including endpoint protection and vulnerability checks.
  
  - Monitor alerts and follow up on potential risks.
  - Support information
  security awareness training and ensure adherence to MOHG policies.
  -
  Maintain IT documentation to support compliance and audit requirements.

  
  

• Network Management
  - Assist with physical network
  troubleshooting and maintenance.
  - Support additional network requirements
  for events and special guest needs.

Qualifications &
Experience

• Bachelor’s degree in Informa
  Information Technology, Computer Science, or related field.

• Minimum 3–5 years of IT experience, preferably
  in hospitality or service-oriented industries.

• Strong knowledge of hotel systems and IT infrastructure.

• Hands-on experience with troubleshooting
  hardware, software, and network issues.

• 
  

  Familiarity with cybersecurity practices and data privacy compliance.

  
  

• Excellent problem-solving, communication,
  and teamwork skills.

• Ability to adapt
  to the fast-paced environment of a pre-opening hotel.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise,
creativity, and leadership will shape the legacy of our return to Manila.

You will be part of a dynamic preopening team committed to excellence,
innovation, and authentic Asian hospitality.

Our
commitment to you:

• Learning & Development. Your
  success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues
  do, it’s important to take time off. As a member of the #MOfamily, you can stay
  with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance
  is important. Your wellbeing matters to us. A variety of health benefits
  and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?