IT Trainee – Information Technology Department

SECTION 1 – IT Operations & User Support (70%)

• Support
the installation and upgrading of operating systems (Windows) on hotel devices
following departmental standards and procedures. • Assist in ensuring
that software applications function correctly and efficiently across hotel
devices. • Support the configuration and verification of network connectivity
for computers and other devices. • Assist colleagues with Office applications,
peripherals, printing, and network-related issues. • Support the management
and control of IT consumables, including toners, peripherals, and replacement
equipment. • Perform software and application upgrades under supervision. •
Follow up on IT support tickets through the KACE ticketing system and assist
in tracking resolutions. • Review daily operational IT reports and escalate
issues to the IT team when necessary. • Monitor backup processes and report
incidents requiring corrective action. • Support the monitoring of wireless
infrastructure, including access points and identification of unauthorized
devices. • Assist in monitoring antivirus status and endpoint protection
systems. • Support the review of network switch status and connectivity reports.
• Participate in preventive maintenance activities across hotel facilities. •
Assist in the Perfect Room Program (PRP) by verifying the functionality
of in-room technology. • Perform checks on TV channels, AirPlay systems,
Chromecast devices, and other guest-facing technologies. • Assist in restoring
and configuring guest room devices when required. • Support cable management
and infrastructure organization within technical rooms and communications
areas.

SECTION 2 – Systems Learning, Security & Technical
Development (30%)

• Assist in reviewing failed software patches
and updates under supervision. • Support vulnerability management initiatives
and research solutions to reduce medium-risk vulnerabilities.• Develop knowledge
of Active Directory administration, including user account creation
and management. • Learn Office 365 administration processes, including license
assignment, mail forwarding, and delegation management. • Gain exposure
to virtualization technologies and infrastructure platforms such as Simplivity.
• Shadow senior IT colleagues during hardware and server upgrade projects. •
Participate in troubleshooting and problem-solving exercises related to hotel
technology systems. • Maintain confidentiality and security when handling hotel
systems, data, and user information. • Attend all required departmental
meetings, training sessions, and development activities.