Mandarin Oriental, Bangkok is looking for a Restaurant
General Manager to join our Food and Beverage team.
Are you a master
of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental, Bangkok –
For over 150 years, this legendary riverside hotel has welcomed travelers
seeking exceptional luxury, style, and service.
Recently reopened, the renovated River Wing enhances our iconic Thai-inspired
elegance and resort-like serenity.
About
the job
Based at the Mandarin Oriental, Bangkok within the Food
and Beverage Department, Anne-Sophie Pic at Le Normandie’s Restaurant General
Manager is responsible for excelling in fine dining service, team leadership
and guest experience, ensuring world-class standards and operational excellence.
The Restaurant General Manager reports to the Director of Food and Beverage.
Responsibilities:
- Maintain brand reputation through guest engagement, handling VIPs and media,
resolving feedback gracefully and upholding the restaurant’s prestige.
- Lead and inspire the team to deliver seamless, exceptional service
that reflects the culinary vision of Chef Anne-Sophie Pic and the Mandarin
Oriental brand. - Oversee all aspects of restaurant operations, ensuring
Michelin Star standards in service, guest experience and team performance.
- Drive excellence in quality, efficiency and profitability while maintaining
brand integrity. - Collaborate with culinary and operations teams
to enhance guest satisfaction, optimize efficiency and maintain financial
sustainability.
As Restaurant
General Manager, we expect you to have:
- 5–8 years
in Michelin star or ultra-luxury restaurants, with at least 2–3 years in senior
management. - Cross-cultural & brand ambassador skills, bridges Chef
Anne-Sophie Pic’s vision with Mandarin Oriental luxury standards and diverse
clientele. - Luxury guest experience focuses, resolves issues gracefully,
delivers seamless, personalized service. - Inspiring people, leaders,
coaches, motivates and retains top talent under high-pressure, high-expectation
environments. - Operational & financial mastery, strong P&L control, cost
optimization, forecasting and resource planning while sustaining
excellence. - Strategic innovators evolve guest experience and operations
using data, feedback and market insight while protecting the brand’s
prestige. - Extensive experience in French fine dining and luxury
hospitality; French language proficiency and deep understanding of French
culinary culture are highly valued. Wine & beverage knowledge (WSET or similar
a plus).
Our commitment to you
- Learning & Development. Your success is our success. We craft unique
learning and development programmes for various stages in your career so
that you grow, continuously. - MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - Retirement Plans. When you show commitment to
us, we reciprocate. We offer different retirement plans depending on the length
of your service and your role. - Medical Benefits and Group
Insurance - Hotel Gym
We’re Fans. Are you?
