Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental,
Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle
Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 276 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Senior Sales Manager – Catering & Events is responsible for leading
the proactive sales, planning, and execution of catering and event business
for Mandarin Oriental, Makati during its pre-opening and post-opening phases.
This role plays a critical part in establishing the hotel’s market presence,
driving revenue from social, corporate, and high-profile events, and delivering
legendary Mandarin Oriental service experiences.
Key
Responsibilities
Pre-opening & Business Development:
- Support the pre-opening strategy by developing catering and events sales
frameworks, processes, pricing, menus positioning, and market segmentation.
- Identify and actively pursue new business opportunities in corporate,
social, government, MICE, luxury weddings, and special events. - Conduct
market research to position Mandarin Oriental, Makati as a leading luxury events
destination in Metro Manila. - Build and maintain strong relationships
with event planners, corporate clients, embassies, wedding planners, and key
local influencers.
Sales & Revenue Generation:
- Proactively manage and grow the catering and events sales pipeline
to achieve and exceed revenue targets. - Prepare, negotiate, and close
event contracts while ensuring profitability and alignment with brand
standards. - Maximize revenue through strategic up-selling,
cross-selling, and customized event solutions. - Collaborate with Revenue
Management on pricing strategies, demand forecasts, and business mix
optimization.
Event Planning & Execution:
- Oversee
the end-to-end sales handover process to ensure flawless event execution
with Operations, Culinary, and Banquets teams. - Ensure all client
requirements, function details, and service expectations are clearly documented
and communicated. - Attend key events as required to ensure service
excellence and client satisfaction.
Leadership &
Collaboration:
- Act as a senior sales representative for catering
and events, mentoring junior team members as assigned. - Work closely
with Marketing, PR, and Digital teams to support promotional initiatives
and showcase event offerings. - Represent the hotel at client events,
industry functions, and trade shows.
Brand, Service &
Compliance:
- Uphold Mandarin Oriental’s luxury brand standards,
service philosophy, and values in all interactions. - Ensure compliance
with legal, financial, and contractual guidelines. - Handle guest
feedback professionally and proactively resolve issues to exceed
expectations.
Qualifications &
Experience
- Bachelor’s degree in Hospitality Management,
Business Administration, Marketing, or a related field. - Minimum
5–7 years of experience in catering and events sales within
luxury hotels or high-end venues. - Proven track record in achieving
or exceeding catering and events revenue targets. - Pre-opening hotel
experience is highly desirable. - Strong industry network within Metro
Manila is an advantage.
Success
Profile
- Excellent communication, negotiation,
and presentation skills. - Strong organizational and project management
abilities. - Commercial mindset with strong analytical and revenue
management awareness. - Ability to work effectively in a fast-paced,
pre-opening environment. - High level of professionalism, creativity,
and attention to detail. - Proficiency in sales systems, CRM tools,
and Microsoft Office applications.
Why Join
Us?
Mandarin Oriental offers a world-class environment where
your expertise, creativity, and leadership will shape the legacy of our return
to Manila. You will be part of a dynamic preopening team committed
to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
