Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental,
Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle
Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 276 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Sales Manager – Catering & Events is responsible
for proactively generating catering and events business and supporting
the successful launch of Mandarin Oriental, Makati. This role focuses
on converting inquiries into confirmed business, building strong client
relationships, and coordinating closely with internal teams to deliver
exceptional event experiences that reflect the Mandarin Oriental brand.
Key Responsibilities
Pre-opening & Sales
Development:
- Support pre-opening initiatives including sales
systems setup, standard operating procedures, and market familiarization.
- Proactively source and convert catering and events opportunities
in corporate, social, government, weddings, and MICE segments. - Conduct
site inspections and client presentations to showcase the hotel’s event spaces
and offerings. - Assist in market analysis and competitor benchmarking
to support positioning and pricing strategies.
Catering & Events
Sales
- Handle incoming catering and events inquiries and manage
the full sales cycle from initial contact to contract signing. - Prepare
proposals, contracts, and event outlines in accordance with hotel policies
and brand standards. - Meet or exceed assigned catering and events
revenue targets. - Maximize revenue through up-selling, cross-selling,
and customized event solutions.
Event Coordination & Execution
- Ensure thorough and accurate handover of confirmed events to the Events
Operations and Banquet teams. - Maintain clear communication with clients
regarding event requirements, timelines, and expectations. - Attend
pre-event meetings and selected events as required to ensure service quality
and client satisfaction.
Client Relationship Management
- Build and maintain strong relationships with clients, event planners,
and local partners. - Conduct post-event follow-ups to gather feedback
and encourage repeat business. - Represent Mandarin Oriental, Makati
at networking events, trade shows, and industry functions as assigned.
Brand & Service Excellence
- Uphold Mandarin Oriental’s
service philosophy, luxury standards, and brand values at all times.
- Ensure compliance with contractual, financial, and operational
guidelines. - Address client concerns professionally and escalate issues
when necessary to ensure guest satisfaction.
Qualifications & Experience
- Bachelor’s degree
in Hospitality Management, Tourism, Business Administration, or a related
field. - Minimum 3–5 years of experience in catering
and events sales within a hotel or upscale venue. - Luxury hotel
or international brand experience preferred. - Pre-opening hotel
experience is an advantage. - Knowledge and experience in Metro Manila
events, weddings, and corporate market is desirable.
Why Join Us?
Mandarin Oriental offers
a world-class environment where your expertise, creativity, and leadership
will shape the legacy of our return to Manila. You will be part of a dynamic
preopening team committed to excellence, innovation, and authentic Asian
hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
