Senior Sales Manager – Group

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental,
Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle
Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 276 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
Senior Sales Manager – Group is responsible for driving group room revenue
from MICE, corporate groups, associations, travel, and social segments
for Mandarin Oriental Makati. This role is instrumental in establishing
the hotel as a premier destination for high-end group business during
the pre-opening phase and beyond.

The Senior Sales Manager – Group leads
strategic group sales initiatives, manages high‑value group negotiations,
and collaborates closely with internal stakeholders to ensure successful
conversion, execution, and delivery of group business in line with Mandarin
Oriental’s luxury positioning

Key
Responsibilities

Pre‑Opening & Market Entry:

• Support the Director of Sales in defining group sales strategies, target
  segments, and revenue objectives

• Participate in pre‑opening
  activities including market research, pipeline development, and brand
  positioning

• Establish early relationships with key group
  producers, planners, and stakeholders

Group Sales & Revenue
Generation:

• Proactively solicit and manage group business across
  MICE, corporate, association, and social markets

• Lead
  negotiations for high‑value group room contracts in coordination with Revenue
  Management

• Conduct site inspections, sales presentations,
  and bid proposals

• Drive conversion of group leads
  to confirmed business in line with hotel strategy

Client
Relationship Management:

• Develop strong partnerships with meeting
  planners, DMCs, PCOs, and corporate group organizers

• Ensure
  clear communication, follow‑up, and client engagement throughout the sales
  and planning process

• Maintain strong post‑event
  relationships to encourage repeat business

Cross‑Functional
Collaboration & Reporting:

• Work closely with Events, Operations,
  Revenue Management, and Marketing teams for seamless execution

• Ensure accurate group forecasts, pipelines, and CRM records

• Share market trends, group demand insights, and competitive updates with
  the Director of Sales

Qualifications &
Experience

• Bachelor’s degree in Hospitality Management,
  Business, or related field
• Minimum 6-8 years of hotel sales
  experience, with at least 3-4 years strong exposure to MICE sales, including
  senior‑level responsibilities
• Proven success handling complex group
  negotiations and large‑scale accounts
• Pre‑opening hotel or luxury
  brand experience preferred
• Experience with Delphi is preferred.
  
  
  

Skills & Competencies

• Advanced group sales and negotiation expertise
• Strong planning,
  coordination, and stakeholder management skills
• Excellent commercial
  judgment and revenue awareness
• Exhibits strong business acumen
  in driving profitability, and fostering long-term competitiveness


• Highly organized, resilient, and deadline-driven
• Demonstrates
  leadership behaviors aligned with Mandarin Oriental values.

Why Join Us?

Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.

Our commitment to you:

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world. The MOstay programme offers complimentary nights and additionally
  attractive rates on rooms for you and your loved ones.
• Heath &
  Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans. Are you?