Director Of Spa and Wellness

About the job

Based at the Mandarin Oriental
Bosphorus, within the Spa Department in Istanbul, the Director of Spa
and Wellness is responsible for;

• To be responsible for, but
  not limited to the overall Spa, Fitness and Spa Pool operation as well as
  the Kids Club operations.
• To assist the Global Spa Corporate division
  in Hong Kong with developing, launching, and overseeing Group Spa
  initiatives.

As "Director of Spa and Wellness",
you will be responsible for the following duties:

• To
  be responsible for the development of the Spa & Fitness Yearly Budget,
  re-forecasting of the budget as and when is necessary.
• To
  be responsible for the compilation of the financial performance, Spa monthly
  profit and loss account and statistics.
• To review daily revenue updates
  on Spa Revenue master and financials produced by accounting daily and discuss
  with Management Team and Hotel Manager during the weekly meetings.
• To
  establish strategies for achieving the targets.
• To be responsible
  for motivating retail sales.
• To set achievable goals for spa
  colleagues, to include both treatment and retail goals.
• To work
  with budget goals and spreadsheets by understanding desired service/retail
  percentages and overall cost management.
• To sign off yearly Capex
  from Operations Manager.
• To review stock checks at the end of month
  for financial reports.
• To ensure that purchasing is aligned
  with budget.
• To select the product line with Assistant Director of Spa
  and Purchasing Manager.
• To frequent check of equipment and facilities
  to prevent loss of equipment due to negligence or wear and tear.
• During
  morning briefings to ensure any issues are discussed and provide information
  about special guests and groups that may be in house.

As "Director of Spa and Wellness", we expect from you:

• To be sure about preparation for Special guests and VIPs with special
  needs.
• To reply to guest, vendor, sales, and colleague
  correspondence.
• To deal with any problems, enquiries, and complaints
  from spa guests.
• To handle email correspondence regarding Spa,
  meetings, groups, and VIP’s.
• To proactively handle service recovery
  situations.
• To ensure that mistakes are rectified and review/implement
  procedures to correct them.
• To make regular daily walkthroughs of
  the Spa, Fitness Centre & Kids Club to review all.
• To ensure and review
  that SOP’s are continuously updated for all Spa colleagues.
• To
  be responsible for maintaining the high standard of treatment, service,
  and attention to detail within the Spa.
• To be responsible for
  the enforcement of all policies and objectives within the spa.
• To
  control aspects of operational supplies and labor in the Spa.
• To
  develop Spa marketing plan and its activities together with the Director
  of Marketing and Communications and be responsible for the execution of
  the plan.
• To be responsible for the development of Marketing Strategies
  for the Spa, fitness department and Kids Club operations.
• To
  be responsible for the development of the Yearly Event Calendar.
• To
  ensure regular market research/studies are being conducted to understand
  the market trends within Istanbul and Internationally.
• To attend sales
  calls as and when is necessary.
• To meet with all new Heads
  of Departments by providing a tour of the spa and explaining the philosophy
  and culture of the Spa.
• To keep abreast of any developments in the spa
  industry.
• To prepare reports for the Hotel Manager about the need
  for new developments or changes to existing policies or objectives to keep
  abreast of market developments and new projects/services available.
• To
  make frequent competitor analysis and check when needed.
• To make
  strategic planning for assigned projects by organizing committees and following
  up with goals established on set timelines.
• On occasion to determine
  contingency plans with Hotel Manager hence business is exposed to unusual
  factors such as war, poor economy, or another external factors.
• To
  attend regular industry job fairs and local Spa colleague events, TV/Radio
  interviews, tradeshows for products & services.