Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental,
Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle
Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 276 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Assistant Food & Beverage Manager supports the Food & Beverage Manager
in overseeing all Food & Beverage operations of Mandarin Oriental Makati during
the pre-opening phase and ongoing hotel operations. The role ensures
the seamless execution of Mandarin Oriental’s legendary service standards,
operational excellence, and financial performance across all dining venues,
bars, banquets, and in-room dining.
This position plays a critical role
in pre-opening activities including concept implementation, recruitment,
training, systems setup, and supplier coordination, while acting as a key
operational leader once the hotel opens.
Key
Responsibilities
Pre-Opening
Responsibilities
- Assist the Food & Beverage Manager in all
pre-opening activities, including outlet setup, operational planning,
and service concept execution. - Support the recruitment, selection,
onboarding, and training of the Food & Beverage team in alignment with Mandarin
Oriental’s service culture. - Participate in the development of standard
operating procedures (SOPs), service sequences, and departmental policies.
- Coordinate with Culinary, Finance, Procurement, Engineering, Sales &
Marketing, and other departments to ensure operational readiness.
- Support menu engineering, beverage program development, and product
selection with a focus on quality, innovation, and brand positioning.
- Assist in trial runs, soft openings, and rehearsals to ensure smooth
operational launch.
Operational Leadership
- Oversee daily Food & Beverage operations to ensure exceptional guest
experiences across all outlets. - Ensure all venues consistently meet
Mandarin Oriental brand standards, quality expectations, and service
excellence. - Conduct regular floor presence and guest engagement
to anticipate needs, resolve concerns, and build loyalty. - Monitor
hygiene, sanitation, and safety standards in compliance with local regulations
and company policies.
Financial & Business
Performance
- Assist in achieving departmental revenue,
profitability, and cost-control targets. - Monitor labor costs,
productivity, and scheduling efficiency. - Support inventory management,
purchasing controls, and waste reduction initiatives. - Analyze business
performance reports and recommend operational and service improvements.
People Management & Development
- Support
the development of a high-performing, engaged, and service-oriented Food &
Beverage team. - Coach, mentor, and motivate colleagues to drive service
excellence and professional growth. - Assist in performance evaluations,
succession planning, and training effectiveness. - Foster a culture
of collaboration, accountability, and continuous improvement.
Guest Experience & Brand Representation
- Uphold
Mandarin Oriental’s philosophy of legendary service at all times.
- Handle guest feedback, complaints, and service recovery with professionalism
and empathy. - Represent the Food & Beverage department in management
meetings, hotel events, and guest interactions. - Support VIP handling
and special events to ensure flawless execution.
Qualifications & Experience
- Minimum of 5–7 years’ experience in Food & Beverage operations within
a luxury or five-star hotel environment. - Prior experience in
an Assistant Food & Beverage Manager or senior outlet leadership role
is required. - Pre-opening hotel experience is highly preferred.
- Strong knowledge of restaurant, bar, banquet, and in-room dining
operations. - Financial acumen with experience in budgeting, forecasting,
and cost control. - Strong leadership, communication, and interpersonal
skills. - Passion for service excellence and luxury hospitality.
- Proficiency in hotel operations systems and Microsoft Office.
- Must
be flexible with working hours, including weekends and holidays.
Success Profile
- Hands-on leader with strong attention to detail.
- Calm, adaptable,
and resilient in a fast-paced pre-opening environment. - Culturally
sensitive and collaborative. - Results-driven while maintaining
a guest-first mindset. - Aligned with Mandarin Oriental’s values
of integrity, respect, and excellence.
Why Join
Us?
Mandarin Oriental offers a world-class environment where
your expertise, creativity, and leadership will shape the legacy of our return
to Manila. You will be part of a dynamic preopening team committed
to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
