Assistant Waiter / Waitress Trainee

The Company

Mandarin Oriental Hotel Group
is the award-winning owner and operator of some of the world’s most prestigious
hotels and resorts. The Group now operates or has under development 41 hotels
with more than 11,000 rooms in 25 countries in key business and leisure
destinations.

The Hotel

Renowned Parisian
designers Gilles & Boissier, have created a sophisticated residential design
for the 100 rooms and 53 suites, including several one-of-a-kind specialty
suites, featuring unique design elements inspired by the hotel’s historic
connections to the city, Spanish culture and art.

With
a stunning and meticulous restoration that celebrates César Ritz’s pioneering
spirit, a prestigious central location, five restaurants and bars overseen
by one of Spain’s most celebrated chefs and exceptional leisure and wellness
facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most
luxurious hotel.

Responsibilities

• Have
  a good understanding of the outlet’s concept and food and beverage offerings
  and be able to verbally explain those to guests.
• Ensure that mise en
  place is completed shift to shift and during service in order to provide
  an efficient service. This includes cleaning tasks in front and back of house
  as well as polishing and assembling of equipment.
• Be able to operate
  the required steps on the point of sales system in order to process food
  and beverage orders.
• Properly up-sell services and products to our
  guests always, enhancing service and generating increased revenue.


• Maintain all outlet equipment and utensils in good conditions by proper day
  to day handling of all applicable utensils and by carrying out required side
  duties as assigned.
• Assist in picking up all required stocks, including
  linen, beverage, dried goods and others and arrange them accordingly.


• Any other reasonable tasks as assigned by the restaurant manager.


• Create WOW moments to surprise and delight guests in the Restaurants through
  gestures and other actions.

Requirements

• Studying Higher National Diploma
  in Hospitality/Hotel/Business Management is preferred.
• Ability
  to understand guest needs and to deliver superior customer service.


• Good command in Spanish & English, knowledge in other languages is
  an advantage.
• Mandatory to sign an agreement with your school
  or university.
• Also have a Spanish social security number.