Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental,
Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle
Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 276 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Duty Manager oversees the day-to-day front-of-house hotel operations, ensuring
a seamless guest experience across all departments during assigned shifts. As
a key representative of Mandarin Oriental, the Duty Manager is responsible
for maintaining exceptional service standards, handling guest concerns,
and ensuring operational efficiency personalized guest experiences aligned
with Mandarin Oriental’s legendary service standards.
Key
Responsibilities
Pre-Opening Preparation
- Assist
in developing and implementing front office policies, procedures, and service
standards.
- Participate in recruitment, onboarding,
and training of front office colleagues.
- Support system
testing, room readiness checks, and operational dry runs, mock operations,
and simulation exercises
Hotel Operations
- Oversee all hotel operations during assigned shifts
- Ensure seamless coordination between Front Office, Concierge, Housekeeping,
Engineering, and Food & Beverage
- Monitor and manage guest
flow including arrivals, departures, and in-house experience
- Conduct regular inspections of public areas and guest-facing facilities
to ensure luxury presentation standards
Guest Experience
& Brand Delivery
- Champion Mandarin Oriental’s culture
of intuitive, personalized, and anticipatory service
- Personally welcome VIPs, long-stay guests, and repeat guests
- Handle guest feedback, complaints, and service recovery
with professionalism and urgency
- Ensure guest profiles,
preferences, and special requests are executed flawlessly
Team Leadership & Development
- Supervise and support team
members across all front-of-house functions during shifts
- Provide real-time coaching, guidance, and service correction where required
- Foster a culture of collaboration, accountability,
and service excellence
- Ensure effective shift handovers
and communication between teams
Safety, Security & Risk
Management
- Take charge during emergency situations and ensure
proper escalation procedures
- Ensure compliance with health,
safety, and security standards
- Monitor incidents and ensure
accurate documentation and reporting
- Safeguard guest
privacy and maintain confidentiality at all times
Financial & Administrative Oversight
- Oversee cashiering
procedures, billing accuracy, and front office financial controls
- Monitor daily operational reports, occupancy, and special room
allocations
- Assist in managing room inventory to support
revenue optimization
- Prepare detailed shift reports,
including guest feedback and operational highlights
Qualifications & Skills
- Bachelor’s degree
in Hospitality Management or related field preferred - Minimum of 3–5
years’ experience in Front Office operations within a luxury hotel environment
- Previous supervisory experience required
- Pre-opening
experience is highly desirable. - Strong leadership, decision-making,
and problem-solving skills - Excellent communication and interpersonal
skills - Fluency in English; additional languages are an advantage
- Proficiency in PMS systems (Opera preferred)
- Guest-centric mindset
with a passion for luxury service - Leadership and team development
- Problem-solving and decision-making
- Organizational
and planning skills - Cultural awareness and adaptability
Why Join Us?
Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
