Front Office Supervisor
Mandarin Oriental
Conservatorium Amsterdam is looking for Front Office Supervisor to join
the Front Office team.
Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.
Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.
As Front Office Supervisor, you will be responsible for the following
duties:
- Ensuring a flawless check-in/check-out
process; - Read through arrival report and ensure accuracy of guest
history; - Handle guest complaints diligently and professionally
and always with good feedback to the guest on satisfaction; - Supervise
and delegate duties to Front Office colleagues, ensuring workflows are logical
and efficient; - Cooperate and coordinate with other departments
to ensure seamless guest service; - Monitor in implement action plans
where necessary for Fans of M.O. member enrolment and premium spend including
on property signup; - Ensure Legendary Quality Experience (LQE) Standards
are fully implemented and consistently exceeded throughout the Front
Office; - Monitor grooming, hygiene, and professional behaviour standards
of Front Office colleagues; - Ensure smooth operation of Front Service
by creating an encouraging and motivating environment for other colleagues;
- Lead by example in service excellence, motivating the team to uphold
standards;
As Front Office Supervisor, we expect
from you:
- A minimum of two years’ experience as Front
Office Supervisor, preferably in a luxury setting; - Flexibility
and adaptability - you will work on a rotating shift schedule, including
morning, evening, and night shifts, as well as weekends and public
holidays; - Proficiency in the English language.
Proficiency in Dutch is a plus; - Eye for detail, drive to success and
a supportive attitude; - A strong sense of responsibility: always follows
up, is accurate and knows how to deliver exceptional and personalised
service; - Excellent written and verbal communication skills –
approachable and professional in handling both guest complaints and positive
feedback; - Strong team player with excellent organizational and time
management skills; - Excellent presentation;
- Excellent
interpersonal skills and a taste for customer contact.
Our commitment to you:
- A salary in scale VI
of the Collective Labor Agreement - Excellent career progression with
an iconic, luxury, global hotel brand. A lot of our colleagues joined us at
the beginning of their career and are now leading their own teams
and divisions - Fantastic growth opportunities for all colleagues,
with targeted development programs to get you ready for the next step in your
career - Discounted stays at our beautiful properties across Mandarin
Oriental - Multiple additional benefits, such as supplemented staff
meals, laundry service, 50% contribution to your pension fund; - Travel
allowance of €0,21 per kilometre for distances as of 5 kilometres with a maximum
amount of € 250,- net per month - F&B Discount Card – discounts
at restaurants at high-end hotels in Amsterdam - Discounted collective
health insurance and weekly yoga sessions with our personal trainers
- 25% discount on special treatments and special products in our Spa
facilities
Discover your role within our luxury
hotel:
The Mandarin Oriental Conservatorium Amsterdam consist of
a diverse group of talented people with a wide range of backgrounds
and specialties. This committed team is united by an open work culture
that celebrates individuality, emphasises performance and encourages everyone
to achieve their full potential.
In addition to our commitment to the highest level of service we take pride in
a longstanding track record of sustainable practices woven into every layer
of our company.
Apply through this website and let us know why you
are interested! We look forward to seeing your application. For any questions,
reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in
the Netherlands and secure housing in Amsterdam prior to applying. Due to high
application volume, we will respond only to candidates meeting
these criteria.
We’re Fans.
Are you?
